We have built a custom skill kit and want to leverage the 'Now Assist - Summarize' output style in our workspace and Native UI. Currently we display it in a field but the look and feel of the Summarize results is great and also the share to work note...
When creating and testing a new Virtual Agent in Now Assist in Virtual Agent, an error message is returned: "Sorry, there was a problem on my side trying to complete this request. Try asking again later.."Could you please let us know the cause of thi...
Hi Everyone, I’m building a Gen AI Agent in ServiceNow that uses a Script Tool to extract and return values like extracted_text. The tool executes successfully, and I see a proper return from the script like this:return { "extracted_text": textConte...
Hi All there is a a use case where end-user would like to explore the possibility of using GenAI / Now Assist to automate knowledge base (KB) management based on ticket activity. Specifically: Tickets are created and managed in a custom table (not t...
Hi All, There is a requirement where users want to automatically gather incident details from ticket fields and any attached documents. Once an incident is resolved, the idea is to use GenAI (Now Assist) to connect with Microsoft SharePoint and do th...
Hello All, We have enabled Now Assist QA in our ESC portal and today it is generating summary as expected. We have enabled Result improvement rules to boost action based on user's location. Which works fine too. However we have a requirement that the...
Hi All, I have this requirement from our stakeholders:Have different role required to use Now Assist skils on Next Experience (only HR admin) vs Workspace (HR agents). For resolution notes I can manage this mostly because I found the client script th...
Hi All, Could you confirm whether the page flow is correct? Based on ServiceNow University, users can click "Enable AI Search" on the AI Search sectionCourse: Now Assist in Portal case form The course provides the video to explain how to set up via t...
I tried to test the email recommendation skill and I confirm that I can "send" emails but even though I sent me the emails I cannot reply to them. The workspace, CSM/FSM Configurable Workspace, has a tab to show the email activities but the "Activity...
Hi All,The screen says that "Email Sent" however I cannot find any record of the activities:I checked the "Email" tab but it does not show the record:I also checked Email Logs but there is no record of the above email activity:Could you tell me where...
Hello ServiceNow enthusiasts!! How do we modify approvers list within this "Approver" on an email approval notification for a knowledge article?All help is greatly appreciated. Thanks.
Hey all,I'm running a Flow Designer action that uses a Script step to insert records into a custom table (sn_customerservice_certificate_information). I'm using .initialize() followed by .insert(), and not calling .update() anywhere.However, when the...
When creating knowledge from an incident with Now Assist, can you give instructions at the prompts like in general GEN AI to create your ideal knowledge? Also, can I adjust the Now Assist G&A search results? For example, bullet points. .
Hi, Is there a way to list out the Incidents where the Incident Summarization was applied? I can see in the GenAI logs table and the Incident table there isn't obvious. Anyone know of a way this can be achieved? Regards, Ayman
How do we achieve this reporting - A report that provides insights into AI Search Assist usage data (genius results card)How many articles were searched via AI search assistHow many were clickedHow many times users clicked on "Solves my issue"By AI s...
