Evaluation run in Now Assist Skill Kit is running for too long with no progress

[Mehakdeep Sing1]

Hi,

I have created a custom skill in Now Assist Skill Kit to summarize incident resolution. I have also created an evaluation run to check the performance but it has been running from past 3 days and hasn't been completed. What steps should I follow in order to fix it or stop it?

[abirakundu23]

Hi @Mehakdeep Sing1,
Stopping the Skill Kit background job in your ServiceNow instance (e.g., scheduled jobs or async processing tasks).

If your instance allows, identify and cancel the associated Jobs or Scheduled Script Executions related to the evaluation.

Alternatively, create a new evaluation run, and the system might cancel overlapping runs automatically.

Check system logs

Navigate to System Logs → All or System Logs → Errors.

Search for entries with "evaluate" or "Now Assist Skill Kit" around the three-day mark to spot errors or hangs. This can indicate what went wrong—timeouts, API errors, memory bottlenecks, etc.

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