Is there any OOB document summarization skill available in ServiceNow?

[Mohamed_009]

Hi Everyone,

I would like to understand whether ServiceNow provides any out-of-the-box (OOB) document summarization skill using Generative AI.

Use case:

When a user attaches a document (PDF/Word, etc.) to a record, I want to display a “Summarize Document” button on the form. On clicking the button, the system should generate and display a summary of the attached document using GenAI.

I found the below community post that explains how to get the document summary using a script-based approach:

https://www.servicenow.com/community/developer-forum/attachment-summarization-with-genai-ready-to-us...

My questions are:

1. Is there any OOB capability or skill available in ServiceNow for document summarization?
2. Or is the script / custom implementation the only recommended approach?
3. Has anyone implemented this using Now Assist / Generative AI Controller / Flow Designer?

Any guidance or best practices would be really helpful.

Thanks in advance!

[Inds]

Hi @Vamsi_Krishna07 

Please find the below use case. 

AI to automatically extract from my uploaded supporting documents and populate the relevant fields in the form so that I can reduce manual data entry and submission errors. 

1 Scenario: Auto-populate deferment form fields
Given information has been extracted successfully by the AI
When the form is displayed
Then the relevant form fields are automatically populated with the extracted information

2 Scenario: Review auto-populated information
Given fields have been auto-populated by the AI
When I review the form
Then I can verify and edit the populated information before submission

Thanks