Now Assist/Virtual Agent Microsoft Teams Approval

[ChittiS]

Hello Teasm

• We have already integrated Microsoft Teams with Virtual Agent, NOW Assist, and MAO.
• We have a requirement to send an actionable notification card in Microsoft Teams whenever a new approval request is assigned to an approver.
• The Teams notification card should display:
  • Ticket Number
  • Short Description
  • Requested For (Requester Name)
  • Approve button
  • Reject button

And also, 

• When an approver receives a new approval request, an actionable Teams card should be triggered automatically.
• Approval or rejection actions performed from Microsoft Teams must be reflected in ServiceNow immediately/instantly.
• When the approver clicks Reject:
  • A prompt should appear with the message:

    "Please provide a reason for rejecting the request."

  • Providing comments should be mandatory.
  • The entered comments must be saved to the corresponding approval record in ServiceNow.
• When the approver clicks Approve:
  • An optional text field should be presented for comments.
  • If comments are entered, they must be saved to the approval record in ServiceNow.
• After a successful approval or rejection action, Microsoft Teams should display a success confirmation message.
• The system must prevent users from approving or rejecting requests that are not assigned to them.
• If the approval/rejection action fails for any reason, Microsoft Teams should display a clear and meaningful error message.
  
  Can anyone please provide how I can complete this requirement.
  
  Thanks

[ChittiS]

Hi @Vikram Reddy , Could you please provide your expertise here.
Thanks

[Tanushree Maiti]

Hi @ChittiS 

Refer: ServiceNow Solution Overview – How to update teams notification card for approvals

https://www.servicenow.com/community/virtual-agent-forum/servicenow-provider-notifications-configuri...

https://www.servicenow.com/community/ms-teams-forum/notification-provider-not-working-when-linking-a...