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05-21-2025 09:41 PM
Hi All,
I understand this new feature was released already and ServiceNow released related documents as well.
We already installed the related plugins but even though there are many official documents we cannot find detailed information about this feature.
ServiceNow | keynote knowledge 2024
(Around 51:00~)
ServiceNow unveils RaptorDB Pro and future Knowledge Graph
Looking ahead, ServiceNow plans to introduce a unified Knowledge Graph early next year. This feature is expected to connect enterprise-wide data for real-time personalization, reducing the need for manual data mapping and complex integrations. The Knowledge Graph will allow for enhanced decision-making and improved supply chain management, among other benefits.
Is there Anyone already tried this feature and know what kind of things actually we can do?
We especially would like to know the last line of the above potion;
The Knowledge Graph will allow for enhanced decision-making and improved supply chain management, among other benefits.
Thank you for your support in advance.
Best Regards,
Koyama
Solved! Go to Solution.

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06-13-2025 08:36 AM
Hi,
I just posted about this feature now:
Knowledge Graph Enhancing Virtual Agent
Hopefully this sheds some light on how you can use Knowledge Graph 😊
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07-25-2025 02:59 AM
@Øyvind Fosse san
Thank you for sharing the link.
Many other webinors and Now Support members also recommended us this site 🙂