Knowledge Graph: What kind of things can this feature do?

HisakoK
Mega Guru

Hi All, 

 

I understand this new feature was released already and ServiceNow released related documents as well.

We already installed the related plugins but even though there are many official documents we cannot find detailed information about this feature. 

Configuring Knowledge Graph

ServiceNow | keynote knowledge 2024 
(Around 51:00~)
ServiceNow unveils RaptorDB Pro and future Knowledge Graph 
Looking ahead, ServiceNow plans to introduce a unified Knowledge Graph early next year. This feature is expected to connect enterprise-wide data for real-time personalization, reducing the need for manual data mapping and complex integrations. The Knowledge Graph will allow for enhanced decision-making and improved supply chain management, among other benefits.

 

Is there Anyone already tried this feature and know what kind of things actually we can do?
We especially would like to know the last line of the above potion; 
The Knowledge Graph will allow for enhanced decision-making and improved supply chain management, among other benefits.

 

Thank you for your support in advance.

Best Regards,

Koyama

knowledge2024 "AI with Desai" In this live keynote focused on ServiceNow platform and product innovations, CJ Desai will share, and show, how some of the world's largest companies are using generative AI on the ServiceNow platform to give them a competitive advantage... and how you can do the ...
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Øyvind Fosse
ServiceNow Employee
ServiceNow Employee

Hi,
I just posted about this feature now:
Knowledge Graph Enhancing Virtual Agent 

Hopefully this sheds some light on how you can use Knowledge Graph 😊

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@Øyvind Fosse  san

Thank you for sharing the link.

Many other webinors and Now Support members also recommended us this site 🙂