Meta keyword is not showing any result

sonimore101 · ‎05-11-2026

Hello All,

We have ''mind'' meta on catalog item .when i search with this key word on portal .it is not showing any result. this is happening with the only this keyword. It is working fine in dev and test. issue is in only prod. any suggestions?

Dr Atul G- LNG · ‎05-12-2026

https://www.servicenow.com/community/servicenow-ai-platform-forum/search-suggestion-in-service-porta...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

sonimore101 · ‎05-12-2026

I checked property is same on all three insatnces and the mind word in not listed stop word as well.

Dr Atul G- LNG · ‎05-12-2026

Might be log a now support case for this.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Tanushree Maiti · ‎05-12-2026

Hi @sonimore101

If catalog is not having category , meta will not work.

Check it, if category is not there add a category and search by Meta.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti