My request unable to see inactive Record form req table on now mobile

[Gajendra singh]

Regarding my request Section unable to see InActive Record form sc_request and Incident table on Now mobile:

1. Inactive record for (REQ and Incident) table are not visible on My Requests Screeen.

2. if we use filter state is closed complete or closed incomplete then it showing like this(snapshot) for Req (sc_request).

3. closed or cancelled incident are visible on now mobile.

It showing like this

Could you please provide solution for the above issue

[Ankur Bawiskar]

@Gajendra singh 

then the filter configured in now mobile must be adding only active=true filter

did you check?

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[Gajendra singh]

I added the filter requested for ->me or on behalf-> me only. 

[Tanushree Maiti]

Hi  Gajendra singh

When you check My request -> under tab 'classic mobile module' : open My request -> check the filter . It is showing only Active records. 

Customize it as per your requirement.

Regarding error: from screen shot  it seems that existing ACL role on the mentioned table not having proper role. It is restricting to display data.