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CEG AI CoE articles
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MCP: The Protocol Powering Agentic AI

A practical guide for ServiceNow professionals who want to understand what MCP is, why it matters, and how to build with it today By Vyoma Gajjar | Senior Principal AI Architect, CEG Autonomous Implementations CoE Start here if you have no idea what...

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Vyoma by ServiceNow Employee
  • 9340 Views
  • 4 comments
  • 13 helpfuls

CEG AI Center of Excellence (CoE) Quick Start Guide

About the AI Center of Excellence team    Welcome to our community article series from the Customer Excellence Group (CEG) AI Center of Excellence (AI CoE) team at ServiceNow. We're a group of AI strategists, architects, and practitioners who work di...

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AI Value: A Guide To Avoid Overlooking Value Achieved

In late 2025, MIT captured headlines claiming that “95% of organizations are getting zero return” from GenAI (source: MIT Sloan, State of AI in Business 2025). In my experience working with ServiceNow customers and Customer Success teams, the issue i...

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shawnflynn by ServiceNow Employee
  • 1111 Views
  • 1 comments
  • 4 helpfuls
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