Hello All,
We are trying to force the Now Assist Skill "Generate KB" to use the "How To" template instead of the standard default one.
We cloned the skill, then added 2 new Prompts one for single and the other for multiple per instructions by servicenow docs, see the links at the bottom of the post, after publishing the skill and test via now assist panel AI is still using the default template "kb_knowledge" we require to use the "kb_knowedge_how_to" we checked the fields and everthing match what is on the prompt.
This is the last portion of the prompt
Output Format:
Before completing, verify that each list item is in a new line, in all cases of a numbered list. *Always generate a valid JSON object.
Generate a JSON response in the following format:
{
"kb_introduction": {
"Problem": "string",
"Severity": "string
},
"kb_instructions": {
"Steps To Resolve": "string"
},
“short_description”: {
“Title”: “string”
}
}This is the Target template (see fields matches)
Configure skills with custom prompts for knowledge article templates
Guidelines for creating prompts
None of this worked 😞
Thanks! please read before posting!
