Now Assist Context Menu Not Showing for Custom Field in HR Case (Close Notes)

[Amit Naik1]

Hi everyone,

I’m currently facing an issue with configuring Now Assist for a custom field in an HR Case and would appreciate your guidance.

Context:

• I have created a custom field “Close Notes” on the HR Case form which is HTML field type.
• I have config context menu for Resolution note Now Assist Skills to be available for the custom field - Close Notes (similar to how it works for standard fields like Resolution Notes).
• I also configured the Now Assist Context Menu for this field with what I believe are the correct settings.

Issue:
Despite completing the configuration, the Now Assist context menu is not in the “Close Notes” field on the form.

What I’ve Checked So Far:

• Field is correctly added to the form
• Now Assist skills are configured and active
• Context menu configuration is done for the custom field
• Permissions/roles seem to be in place

Question:
Am I missing any additional configuration steps required to enable Now Assist for custom fields?
Are there any limitations where Now Assist works only with specific OOTB fields like Resolution Notes?

I am attaching a screenshot of the issue for reference.

Any help or pointers would be greatly appreciated.

Thank you! 

[Amit Naik1]

Hi @PradeepReddyA ,
I have not created any new custom skill i created new context menu to utilise existing skills - Generate Resolution Note in our custom close note field. 

[PradeepReddyA]

Hi @Amit Naik1 

Try to check the out of the box skill if there is any table defined in the skill