Now Assist Skill Kit is not fetching input from record in servicenow

[VaibhavP5059517]

I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.

Prompt:

You are an AI assistant that predicts customer churn risk based on customer support interaction signals.

Analyze the following customer interaction inputs collected from a Virtual Agent conversation.

Customer Experience: {{case.u_ask_customer_experience}}

SLA Experience: {{case.u_ask_sla_experience}}

Ticket Volume: {{case.u_ask_ticket_volume}}

Renewal Timeline: {{case.u_ask_renewal_timeline}}

Competitor Evaluation: {{case.u_ask_competitor_evaluation}}

Grounded prompt:
You are an AI assistant that predicts customer churn risk based on customer support interaction signals.



Analyze the following customer interaction inputs collected from a Virtual Agent conversation.



Customer Experience:

SLA Experience:

Ticket Volume:

Renewal Timeline:

Competitor Evaluation:

[rpriyadarshy]

@VaibhavP5059517 

These are values coming from CASE or VA Conversation Variables?

u_ask_customer_experience
u_ask_sla_experience
u_ask_ticket_volume
u_ask_renewal_timeline
u_ask_competitor_evaluation

Try 

1 . Open a Case record you are testing and check if the u_ask_* fields actually contain values.
2. In Skill Kit: confirm there is a Record Skill Input named exactly case.
3. In Flow: confirm Dynamic inputs maps Trigger record → case.

If (1) has values but (2)/(3) missing → binding issue.
If (1) has blanks → VA-to-case mapping/timing issue.

Regards

RP

[VaibhavP5059517]

Yes, I have checked for all three points, still it is not working.

[Juhi Chawla2]

@VaibhavP5059517

Hi Vaibhav , 

i am also facing the same issue . What did you do to resolve it ?

[VaibhavP5059517]

Hi Juhi, 

I was using "Record" before, as input but then I have created the fields which are required and removed the record and passed the values in the fields using flow designer "Execute Skill" action