Otto, Moveworks, Employee works, Autonomous XYZ, Zero touch service desk, specialist, slate, THEN???

[Suggy]

Otto, Moveworks, Employee works, Autonomous IT, Autonomous workforce, Zero touch service desk, AI specialists, AI agents, Employee slate................................... Wow amazing. What next?

Anyone knows when to use what? 

Also anyone knows what are the other upcoming products from ServiceNow?

All our customers are excited like anything with new products coming up every day.

[Tanushree Maiti]

Hi @Suggy 

• ServiceNow Otto: The unified conversational AI layer that understands your intent and routes requests to the right AI agent or department.  Use: Use ServiceNow Otto to connect chat to backend actions—such as submitting expense reports, looking up purchase orders, or booking IT equipment. Refer: https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-Otto-creates-the-unified-AI-e...
• Employee Slate: The next-generation employee portal interface replacing navigation-heavy designs with a conversation-first experience. Use: .Refer: ServiceNow EmployeeWorks: Introducing Employee Slate
• Moveworks: The conversational AI and enterprise search engine that powers the Employee Slate experience. Use: It connects your portal to hundreds of systems (e.g., Workday, Coupa, SAP Concur) and serves as the underlying engine for highly conversational employee interactions  . Refer: Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works.
• Autonomous IT / Workforce: The infrastructure where digital AI agents and specialists independently execute routine tasks (like IT tickets or HR requests) without human oversight. Use: Use a Level 1 AI Specialist to instantly self-assign, troubleshoot, and resolve routine IT tickets  ,
• Zero Touch Service Desk: Support operations managed entirely by autonomous AI, freeing human teams to focus on complex tasks. Use: Automating standard hardware/software provisioning, password resets, and access management. Refer: Achieving Zero Service Desk
• AI Agents & Specialists: Independent digital workers with role-based expertise that take over repetitive, time-consuming processes. Use: Use AI agents to handle routine tasks instantly without backlog, so human teams can handle complex, specialized issues.

[Dr Atul G- LNG]

Hi @Suggy 

I had a podcast on my channel where we discussed same.

https://youtube.com/live/cXZFITFRJAs?feature=share

Also anyone knows what are the other upcoming products from ServiceNow?

Atul:As of now, this is what has been announced in Knowledge at Vega this year. To learn more, you can follow the ServiceNow page or connect with your account representative, who may be able to put you in touch with the product team.

All our customers are excited like anything with new products coming up every day.

Atul: I can say that customers are increasingly focusing on AI, but there are different use cases for different users. If you review the keynotes from Bill and Amit, you may find more detailed insights.

[Suggy]

Thanks Atul, let me see the podcast.