"Ask a Follow-up" is changed from hyperlink to UI action

[dhivyal94299399]

Hi Community,

In Employee center portal where Now Assist is enabled and Genius result is included, there is a hyperlink 
"Ask a Follow up" which when clicked will open the Virtual Agent Bot
It was initially a hyperlink but now it has been changed to a UI action. 
Kindly provide me insights on how I can change this back to hyperlink.

Thank you!

[Ankur Bawiskar]

@dhivyal94299399 

are you seeing it as link in older instance and you upgraded?

May be it's a new feature and got updated as button with the upgrade.

[dhivyal94299399]

Hi @Ankur Bawiskar ,

Yes, this is a new upgrade feature. 
Now that it has been updated as button we are required to change the branding and renaming if possible. Please provide your insights.

Thanks!

[Ankur Bawiskar]

@dhivyal94299399 

you need to identify the backend component 1st which is showing that and then play with the CSS

Did you check widget etc?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @dhivyal94299399 

Agreed, it is part of the latest update in the release. I think the purpose of having the UI action is to make things more visible and easier to manage.

We should use it as intended, as changing the hyperlink may lead to customisation issues and technical debt. If you still need to make changes, please log a case with the support team first.