"Ask a Follow-up" is changed from hyperlink to UI action

[dhivyal94299399]

Hi Community,

In Employee center portal where Now Assist is enabled and Genius result is included, there is a hyperlink 
"Ask a Follow up" which when clicked will open the Virtual Agent Bot
It was initially a hyperlink but now it has been changed to a UI action. 
Kindly provide me insights on how I can change this back to hyperlink.

Thank you!

[Dr Atul G- LNG]

Thanks for the update. I doubt we can change anything here now. There is an article available to remove it; if you can find the related code, please try to make the change there. Otherwise, it may need to be handled through a support case, as this could be coming from the upgrade.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2694330

[glideFather]

ahoy @dhivyal94299399,

it's difficult to help without visibility to your instance.

If you believe it's related to the upgrade, then check again the conflicts and how they were resolved... and eventualyl raise a support case from the Support Portal

[dhivyal94299399]

Hi @glideFather 

There is a misunderstanding in the question. I don't want to change it back to hyperlink

Now that it has been updated as button we are required to change the branding and renaming if possible. Please provide your insights.

Thanks!

[Tanushree Maiti]

Hi @dhivyal94299399 

Check this KB, if helps.

KB2694330 How to: Remove button 'Ask a follow-up' in Genius Result Card at Service Portal or ESM por...