Restrict Now Assist Skills editing by department

[Nathan63]

Hi!

I'm trying to setup role based restrictions to keep different groups from editing each others skills in Now Assist.

For example, staff from ITSM should only have edit access to modify the skills in the Now Assist for ITSM Module.

From reading the documentation there are only two roles that grant NA admin:

sn_generative_ai.nsa_admin for the NA Admin space and sn_skill_builder.admin to edit the prompt itself / use the skill kit.

Is there some way to limit editing / publishing into the different modules within now Assist

[SohamTipnis]

Hi @Nathan63,

Good question! And honestly, your understanding is already correct.

Right now, Now Assist doesn’t provide module-level access control out of the box. The roles like sn_generative_ai.nsa_admin and sn_skill_builder. admin are global, so once a user has them, they can manage skills across all modules (ITSM, HRSD, etc.).

So if you’re trying to restrict something like "The ITSM team should only edit ITSM skills”, that level of segregation isn’t natively supported yet.

What people usually do in real projects is handle this through custom controls:

Create custom roles (like itsm_skill_admin).

Add ACLs on skill/prompt tables to restrict edit access based on role or some field (like module/category).

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10