ServiceNow - Catalog Task Survey

[JEREE]

How to embed a survey in ServiceNow after closing a task/ticket as closed complete?

[pratikjagtap]

Hi @JEREE ,

The out-of-the-box (OOB) way to collect feedback after a task or ticket is closed is to use ServiceNow Surveys and Assessments.

Approach:

1. Create a Survey Definition with the required questions.
2. Configure a Trigger Condition (or Flow Designer/Business Rule) to send the survey when the task state changes to Closed Complete.
3. Send the survey via email or display it through the Service Portal/Employee Center.
4. Users complete the survey, and responses are stored in the Assessment tables for reporting.

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Regards,
Pratik