ServiceNow says "Azure OpenAI is recommended for Now Assist for IRM agentic workflows" - tell me how
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04-26-2026 04:59 AM
ServiceNow says "Azure OpenAI is recommended for Now Assist for IRM agentic workflows" - tell me how to choose "Azure OpenAI" vs "any other AI model" for IRM agentic? where in that is that option of choosing the AI model in IRM Agentic workflows?
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04-26-2026 08:04 AM
Hi @Suggy
Refer : Servicenow Doc: Configure API credentials for Azure OpenAI
https://www.youtube.com/watch?v=hbO9im5H8G8
Also go through these articles:
Build your Gen AI and Agentic AI skills with Now Assist for IRM speed learning
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-07-2026 05:22 AM
ServiceNow docs says "Azure OpenAI is recommended for Now Assist for IRM agentic workflows"
So what does it mean?
ServiceNow recommends to use "Azure OpenAI" AI model for any IRM related Agentic workflows right.
Can you tell me how can I choose a specific model (above model) for my IRM agentic workflow that I want to build?
tell me how to choose "Azure OpenAI" vs "any other AI model" for IRM agentic? where in that is that option of choosing the AI model in IRM Agentic workflows?
