ServiceNow says "Azure OpenAI is recommended for Now Assist for IRM agentic workflows" - tell me how

Suggy
Giga Sage

‎04-26-2026 04:59 AM

ServiceNow says "Azure OpenAI is recommended for Now Assist for IRM agentic workflows" - tell me how to choose "Azure OpenAI" vs "any other AI model" for IRM agentic? where in that is that option of choosing the AI model in IRM Agentic workflows?

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Tanushree Maiti
Giga Patron

‎04-26-2026 08:04 AM

Hi @Suggy 

 

Refer : Servicenow Doc: Configure API credentials for Azure OpenAI 

              Azure OpenAI documentation

               https://www.youtube.com/watch?v=hbO9im5H8G8

 

Also go through these articles:

                Build your Gen AI and Agentic AI skills with Now Assist for IRM speed learning

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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Suggy
Giga Sage
In response to Tanushree Maiti

3 weeks ago

@Tanushree Maiti 

ServiceNow docs says "Azure OpenAI is recommended for Now Assist for IRM agentic workflows" 

 

So what does it mean?

ServiceNow recommends to use "Azure OpenAI" AI model for any IRM related Agentic workflows right.

 

Can you tell me how can I choose a specific model (above model) for my IRM agentic workflow that I want to build?

 

tell me how to choose "Azure OpenAI" vs "any other AI model" for IRM agentic? where in that is that option of choosing the AI model in IRM Agentic workflows?

 
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