Sources and Summary not visible in Now Assist Virtual Agent in Portal

Hrithikah
Tera Contributor

Hi All,

 

We have enabled the Now assist in Virtual Agent which is active in the portal. If we test the Assistant from backend it shows the results with three sections summary, catalog details, sources. But If the same is tested from frontend portal the details are not populating.

 

Below is the snapshot for the same in portal where the three sections are missing

Hrithikah_0-1757667798954.png

Hrithikah_4-1757668004223.png

 

 

Below is snip of backend testing from virtual agent designer page where three sections are visible.

Hrithikah_1-1757667852674.png

 

Hrithikah_2-1757667971707.png

Hrithikah_3-1757667982923.png

Hrithikah_5-1757668033567.png

 

 

 

 

Any guidance in resolving this issue will be appreciated.

 

Regards,

Hrithika Paida

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