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[Chris393]

I'm working on a use case and agent which searches for related knowledge articles and then generates a knowledge article if a related one isn't found.  When testing, it starts off well with the first step completing.  When it gets to the step to generate a knowledge article (using the Generate Knowledge Article Now Assist skill as the tool).  I get an error message (see below).  Any help/advice is greatly appreciated.

[Abhishek77]

Hello Chris,

1. What is the error you see in sys_gen_ai_log_metadata table. 

2. Can you also check if you see the agent record has the role details in agent proficiency table.

Thanks

[Chris393]

Thanks for the hints!  I did find the root cause of the problem which I added as a separate reply.  Should have done more digging before opening this but maybe it will help others.

[Chris393 · Accepted solution]

So, I found the issue after some additional trouble shooting.  In the tool I created, the Now Assist Skill was blanked out.  It couldn't be edited so I had to create a new tool for the skill to be used and then removed the original.  The concern remains, why was the skill blanked out? 

[warren_chan]

Is the Now Assist Skill blanked out in the back end record (sn_aia_tool)? Was it a custom Now Assist Skill?