I have a requirement to build full fledged catalog item generation using Now Assist" Users will interact with Now Assist conversationally to define catalog item details such as name, description, variables, variable sets, dependencies, and associated...
Hi All,When P1 or P2 incidents gets resolved automatically KB article should be created By using custom prompt from Business rule in Zurich.Kindly share some suggestions/idea.We have created some BR to achieve this, unlucky this BR not working .Kindl...
Hi All,How can I rename the Summarize a record button in Now assist panel? Thanks in advance
I put together a short video that walks through this whole build end to end. If you want to watch it first, it is here: [https://youtu.be/4eva0_goYWc] The full written steps are below if you would rather build it yourself or follow along. Why you m...
I need to report on feedback provided on Virtual Agent. The options are on this table: sys_now_assist_message_bundle, however I cannot find where the answers are stored.The options displayed on VA are:Included irrelevant detailsIt answered my questio...
Dear Community,I've recently attempted the 'Now Assist for IT Service Management (ITSM) Implementer' certification multiple times but, unfortunately, haven't been successful. Despite thorough preparation and confidence in my answers, I haven't manage...
Hi All,within the Now Assist Skill Kit I created a custom skill designed to help an operator to manage information provided via the Now Assist Panel. The problem is that, even after selecting this custom skill, certain user questions accidentally tr...
Hi Everyone,I wanted to create a report to show list of AI agents used in an incident and which user(the member of ServiceDesk) utilized it.So the dashboard can be included with the report which shows "This AI agent is used in this incident by this u...
Hi ServiceNow community I want to upskill myself so i started learning Agentic AI , virtual agent chat bot and Now assist but how do I practice it in instance almost all i can see is paid once in ServiceNow university, any one have any idea how do i ...
Hey all,I wanted to learn about Now Assist, Gen AI, Agentic AI. I need a basic to advanced full guidance. What are the skills required to learn? Currently I am working on HRSD. How it is used in HRSD and ITSM? Kindly help me with this. I'm confusing...
Hello, is there a way to let Now Assist create the playbook with desired parent table specified in the task definition ? Thank you.
This is the search source used by the 'incident assist' Now Assist skill. I would like to be able to apply conditions specific to one domain. The 'insert and stay' option is available while in the global application domain, but this search source i...
Hi,I'm facing an error while testing my prompt of case summarization with a clone of the OOTB Case summarization skill, this is the error message:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "errorMessage": "Error in validating...
Hi all,I am looking for the details of all the AI models that ServiceNow uses, similar to below doc: https://downloads.docs.servicenow.com/resource/enus/infocard/sn-slm-v2.pdf Where can I find similar docs for other models?PS - the docs here has the ...
Hello Community,While requesting a PDI, its throughing an error. Can anyone help in this?Thanks
