Really interested in the conversations happening around Agentic AI and its potential across ServiceNow.From an early-stage perspective in the Employee Workflow space, there’s a lot of opportunity in enabling non-developers to build and orchestrate AI...
Triage refers to the assignment of priority levels to tasks or individuals to determine the most effective order in which to deal with them.But the below 2 OOTB Triage casesCSM - Triage cases ITSM - Triage and categorize ITSM incidents Just talks abo...
Hello NowAssist ninjas! We have enabled NowAssist for ITSM, but the summarization for sidebar discussions doesn't work correctly. There's this error message:Chat summaries won't appear until your IT administrator completes all the required steps invo...
We are evaluating the KB Now Assist skills and seeing that we are getting odd recommendations especially when it comes to article titles. It seems like every KB article has the same recommendation for title: "Economic Benefits and Job Creation in th...
Hi,I need to implement a use case which, upon receiving a new case, allows me to request a summary of the solution adopted for all resolved cases at the same location and in the same category for ‘similar’ issues. What can I use to implement this? Is...
Hi,I have purchased licences for Now Assist CSM and need to configure the following skills initially: Case summarisationEmail recommendationResolution note generationKnowledge base generationActivity response generation The skills are to be used by s...
■ObjectivesI want to create a RAG Skill using the ServiceNow Now Assist Skill Kit that meets the following requirements:1. Trigger: Clicking a button on the incident resolution screen2. Functional Overview: Interpret the `short_description` and `desc...
Hello,We recently installed Now Assist for ITSM/Virtual Agent and also enabled Enhanced Chat.When we use the homepage search in Employee Center, we are not getting the "Answer generated by Now Assist" window.What we see:What I would expect to see wit...
Hi everyone,I’m currently exploring AI capabilities within ServiceNow and wanted to understand whether the Regulatory Change Management module is a prerequisite for enabling these features.Is it necessary to implement this module to leverage AI-drive...
I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...
Hi Team, We are planning to upgrade our instance from Zurich to Australia next month. I want to confirm the correct process for identifying whether newer plugin versions are required post-upgrade. So that i can prepare the list of plugin needed to up...
I am not able to see "now assist in virtual agent default " or "now assist panel -platform default" , It is only showing now assist developer. Could you guide me on how to enable it.
Hello All,We have ''mind'' meta on catalog item .when i search with this key word on portal .it is not showing any result. this is happening with the only this keyword. It is working fine in dev and test. issue is in only prod. any suggestions?
I am creating a custom workspace In the record page of the custom workspace i want to have the AI Summary card component I have added the component and configured it with the values in screenshot Still it is not workingScreenshots
I’m facing an issue in Assistant Designer authentication configuration for the Voice type. In the Primary Method field, the dropdown is showing “No list records” and no values are appearing there.Could you please let me know how we can populate or re...