Hi AllI am not able to see the report data in Now Assist Guardian. However, I have already activated both Offensive Content and Prompt Injection, but the data is still not visible. Could you please let me know what steps I need to take to make the re...
I am working on a custom workspace 1.The list page is loading for admin profile 2.But it is not loading for non admin or it giving the access issue Screenshot :
Hi,I am using Virtual agent with Now Assist and trying to close the chat, but still it's asking the same question again and again i.e, All done! Is there anything else I can help you with?Please see the attached screenshot for reference and let me ho...
Hi , I forgot to add the roles in custom workspace , i want to add it now How can to achive this
Can't display this listCannot set property "has_access_to_skill" of null to "false" why i am getting this error in PA dashboard the data was loading till yesterday but today i got this error any one has any idea
Hello, I have been working on an AI Agent to classify RITMs baded on their description and short description. The input of AI agent is RITM number and AI agent basically searches for some of the keywords in the description and short description and r...
Hi everyone!I installed Now Assist in a development instance and activated Now Assist in Virtual Agent (Default) to use it in the Employee Center portal.However, when I test it in the portal, the responses are not valid or consistent. In some cases, ...
There are many OOTB Agentic workflows with a SINGLE AI agent in it? How is it Agentic? As per Agentic concept,“Agentic AI is an Autonomous AI system which plans, reasons and orchestrates "multiple AI agents" to achieve a goal with minimal human inter...
We have configured Microsoft XCC (Microsoft External Connector) and added it as a Search Source, where it correctly appears as “Microsoft”.However, when users perform a search, the individual search results still display the source as “Web Crawler”, ...
I have configured the KB Generation skill from the Now Assist Admin Console, but I am unable to see the "Create Knowledge" button on the sn_customerservice_case table.I have already verified that the Workspace plugin is up to date.Could anyone help m...
I wanted to know how to get the information of works done under a assignment group in Incident. If there are reassignment, I wanted to Specific each assignment groups and the works that were done under each assignment group. Kindly let me know if we ...
Hello, When implementing a new now assist skill i realized that at the end of the grounded prompt there's always a line added by the system saying "Generate the response in language English. Do not return any translation. You are allowed to respond o...
Hi Community,We are configuring Now Assist with Enhanced Virtual Agent chat and are using the “Now Assist in VA” AI Search Profile.Even though the profile is actively used and end users have performed searches via Virtual Agent , the AI Search Analyt...
Hi everyone, We need to setup AI Search and the Enhanced Chat Experience on the service portals of a customer. What is required is that in the chat and the search results, if a user asks a question like "Can i take maternity leave", the system not on...
Customer is using OOTB agentic and custom agentic workflows. They want to track how successful the agentic workflows are? IT agents may or may not give the feedback. In that case, how can customers know if the product is helping the IT agents? What K...