Trigger options for Agentic Workflow or AI Agent

MihirN
Tera Contributor

My goal is to initiate an Agentic Workflow and AI Agents mainly via a UI Action, not through a Now Assist chat-based trigger.

Is it possible to programmatically trigger Agentic Workflows and AI Agents using APIs, GlideRecord queries, Script Includes, Scripted REST APIs, or any other supported custom approach?

 

@Victor ChenI would appreciate any suggestions or guidance on alternative methods to achieve this.

11 REPLIES 11

ChandC
Tera Contributor

Don't call the agent. Give it something to react to. The supported pattern: define the trigger in AI Agent Studio (record trigger, scheduled trigger), then let your UI Action create or update the record the trigger watches. The UI Action calls a Script Include, the Script Include sets up the state, the agent fires on the trigger. Decoupled, testable, and it survives platform upgrades — unlike direct calls into agent internals. If you need parameters passed, put them on the triggering record (fields or a staging table), not in the call. "LLM instructions are not a data bus — if a value matters, a flow should carry it." Check the trigger types available in your release's AI Agent Studio docs before building — this area is moving fast and the exact API surface changes between releases. Build against the trigger contract, not the internals.