Hi Team,We are encountering a timeout issue while invoking a capability from an agent.Error Message:Plain TextProcessing for feature invocation cc234d083ba4571476411fdc73e45a41 for capability f6f9e6e71bc38210f4200d81ec4bcb30 timed out after 60000 mil...
Hi,I am testing the OOB Smart Response Now Assist skill for TPRM in a demo instance and would like to verify its assist consumption.After executing the skill, I checked sys_gen_ai_usage_log, but the usage record shows 0 assist consumption.Could you p...
Is there any recommendation even today that AI agent must be part of Agentic workflow? or can we have individual AI agents and execute them? Recently ServiceNow has introduced the option of enabling AI agent in Otto Panel and I see this dedicated pag...
Hi Everyone,Global Search returns results only if the user has the correct ACL permissions, but I want to confirm whether index search sources (ais_search_source) themselves can be restricted by role.Any guidance or best practices would be appreciate...
Hello all,We are using Enhanced Chat & Now Assist and are in the process of using a record producer as one of our fallback options in VA: When we use a record producer on the incident table, we see that after submitting an incident, you get a displa...
hi There, i created an agentic workflow and the trigger is a ui action created through the WF wizard.the ui action is visible in the incident form.Now i want to visible to a specific role (group of people). i tried using the "user access" section in ...
Hi all,I'm having an issue where the Approval Assistant AI Agent doesn't present clickable hyperlinks to route users to the portal. It's just giving the RITM numbers as plain text. This issue is not happening within the virtual agent within ServiceNo...
How do we disable/hide the Ask Otto button in the project workspace? We have disabled all the SPM skills, suppressed the Otto welcome message, and disabled the Otto Panel in Next Experience / Workspaces but this button still appears. Because the oth...
Just a heads up for anyone on Brazil Patch 1 and is trying to use Cowork and the UI asks you to present a arc-server token. It just so happens that Cowork binds to port 3000 a very popular port for vibe coded web apps. Once you moved off your web ...
I am currently reviewing the AI Control Tower setup in our instance and noticed that we already have the AI Control Tower (sn_aict) plugin installed.I also came across another plugin, AI Control Tower for Enterprise AI Foundation (sn_aict_foundation)...
Can anyone tell me Difference between Employeeworks, moveworks, Otto, slate, AIUX, lux?Please dont use ChatGpt/similar tools to provide the response.Please answer only if you have full clarity
Hi, Does anyone integrate their Now Assist to ServiceNow Otto(Microsoft Teams Apps) ? How was your feedback so far? We are getting a very slow response and timeout to this integration.
Hi Everyone,I am trying to build my first AI Agent using AI Agent Studio in ServiceNow. My objective is to fetch incident details through the Now Assist chatbox, based on what the user asks in the prompt.For example, the user might ask for the priori...
Is there an out-of-the-box ServiceNow AI/GenAI capability that can analyze inbound email subject and body content and automatically determine whether to create an Incident or a Generic Service Request?Any experience with Now Assist, AI Agents, or oth...
Is there a feature to use Otto on it's own dedicated webpage vs just the sidebar?