ServiceNow Otto in Microsoft Teams
Hi, Does anyone integrate their Now Assist to ServiceNow Otto(Microsoft Teams Apps) ? How was your feedback so far? We are getting a very slow response and timeout to this integration.
Forum Posts
AI Control Tower – Clarification on External Telemetry, Signals & Observability Capability
1. Does AICT ingest telemetry signals (logs, metrics, traces) from external systems?2. Does AICT support:Real-time telemetry streaming?Event-driven ingestion (similar to ITOM Event Management / AIOps)?3. Does AICT track adoption, productivity, cost, ...
Does anybody else feel Now Assist is plain terrible?
Does anybody else feel Now Assist is plain terrible?Is a terrible mix of plugins, is convoluted, is way too basic and it has hidden flags to return cut down token generations as much as possible?Like in "Extract information from documents use cases" ...
Enhanced Chat branding questions and concerns
I've been tasked with setting up the new Now Assist for Virtual Agent. I've gotten it going but I've run into an issue branding the chat window and I can't seem to find a solution that works. These are the areas I've tried to do the work based on my...
How to read teams meeting transcript and create PTASKS
Hi, We have a requirement where we would like Service now to read a teams meeting transcript on the back of an incident in an automated manner, and then search through the script for actions which need to be created as PTASKS against a problem. What ...
Otto for ITSM - Service Operations Workspace features
Hi Community, Our organization is planning to implement Otto for ITSM.We currently use Incident, Request, Change, Problem, and Knowledge Management with Service Operations Workspace (SOW). I have been asked to identify and test the capabilities that ...
NOW ASSIST AI SEARCH LICENSING
Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.
How do you turn an AI idea in your head into something that actually runs in ServiceNow?
Everyone has a use case in mind: "AI should handle this for us." The hard part is breaking it down. Here's the simple way I think about it. Think of a restaurant ️When you order dinner, one person doesn't do everything:The waiter takes your orderThe...
Resolved! Remove "Say hello to ServiceNow Otto"
HiEver since the last update, this window pops up the first time I log in—is there a way to prevent it from appearing?Or where can I change this setting?Thanks, everyone
Using Now Assist to identify major incident root cause based off change request activity
Our business objective is to automatically identify potential root causes for a major incident by analyzing historical change activity across related configuration items. When a major incident occurs, we start with the CI on the incident record and r...
Resolved! Now Assist case summarization configuration
Hi! A question has come up regarding configuring the case summarization skill. (1) Specifically, is it possible to remove one of the sections of the summary - namely the "SLA"? (2) If is is possible, then will that configuration persist through...
NOWASSIST - There was a problem generating content. Try again later.
Hello guys, can you help me fix this issue? This only happens with a specific Now Assist skill that I'm working on, while the other skills are working perfectly fine. What could be the possible cause of this error in Now Assist?
catalog item cannot be fetched in ai agent through catalog tool
I created a catalog item and an order guide. it has two ref variable coming from user table and group table. I tried to add them through catalog tools in ai agent and those two are not coming. Only some pre populated catalogs are visible in ai agent ...
Virtual Agent Knowledge Search and Catalog Item Submission
Hi, I am developing a Virtual Agent LLM Topic.In my topic, I need to do a KB Search, and I would like to have a similar behavior to the one on the portal with the summary and the sources. I tried creating a new Search Application and Search Profile w...
Now Assist – Redirect Catalog Item to ESC Portal Instead of Pop-Up
Hello everyone,I have created a catalog item as a non-conversational catalog item. However, in Now Assist, the catalog item is opening in a pop-up window instead of redirecting to the ESC portal.I would like the Start Request button to redirect the u...
