We use Enhanced Chat on Employee Center Pro. I'd like to understand if there is a way to display the users chat history up front.Currently, the user can only see their chat history once they have asked a question and the UI changes to the Now Assist ...
Hi everyone,I'm hoping someone has run into this. Everything in our Employee Center Pro was working fine, we took the Australia patch3-hotfix1 (mid-June), and the next morning AI Search started throwing a server error: "$sp" is not defined, coming fr...
We are working to implement Now Assist for ITSM for our instance but we would like to test the skills before opening it up to everyone by offering it to a small pilot group of 10 to 15 users.I have removed the now_assist_panel_user role and applied i...
Hello community,In ITSM, the Identify Knowledge Gaps skill and Now Assist analyze incidents and service interactions to recommend missing or insufficient knowledge articles. I’m looking for the equivalent capability in HR Service Delivery (HRSD).Is t...
Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...
When you use "/Summarize" in the Quick action, the following error appears:「Chat summaries won’t appear until your IT administrator completes all the required steps involved in the setup. View setup」 I don't know what settings I don't have enough, so...
When the knowledge article(s) are returned in a Now Assist Q&A Summary, the source knowledge articles are not incremented (for view counts) unless the user clicks on one of the links. In the new world of AI generated answers, we hope our knowledge a...
Hello Community, I'm encountering an issue while working in AI Agent Studio. I attempted to duplicate an Use Case in order to adapt it to my specific requirements. However, I’m unable to duplicate any of the OOTB Use Cases or AI Agents. The same issu...
Dear all,I have setup an Assistant provider as twilio for testing voice agent.From the configuration below I have setup the KBA for caller identification through phone number and set the caller authentication as Auth AppWhen calling the voice agent n...
How can we connect a Large Language Model (LLM) with a custom AI Agent and custom skills? What is the end-to-end procedure and architecture for implementing this integration?
Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...
Hi All For an integration we are supposed to use an windows credentail to connect to the endpoint, not sure how this works, i have created an rest message connected the endpoint selected the midserver, but still not able to connect, how do we conn...
Hi all,I’m currently working on a requirement to introduce agentic AI-driven quality monitoring for outbound emails sent from cases in ServiceNow, and I’d appreciate some guidance on the best approach.We want the system to automatically scan outbound...
Hi everyone,I'm planning to implement a reporting feature that provides an overview of feedback given to individual skills—both out-of-the-box (OOTB) and custom ones. For example, the "case summarization" skill offers built-in thumbs up/thumbs down e...
I have enabled the Offensiveness and Prompt Injection guardian in Now Assist Guardian for ITSM. The guardian are working correctly during incident summary generation when the incident is created by me. If offensive content is added to the incident de...