Hi team,We are facing an issue with the ServiceNow Otto onboarding popup in our Portal and would appreciate your guidance in resolving it.Issue:As per the client's initial requirement, the ServiceNow Otto onboarding popup was suppressed when users lo...
Hello ServiceNow Community,I'm working in a Zurich instance using Employee Center (ESC) with Now Assist / Enhanced Virtual Agent.Currently, users see the Now Assist launcher (chat bubble) in the bottom-right corner of the Employee Center homepage, bu...
Hello Community,I’m using ServiceNow Predictive Intelligence to classify Incident Category and Subcategory with two separate models.Category model works and shows valid Precision/Recall.Subcategory model completes training but shows 0 or missing Prec...
We are currently using AI Search in our Service Portal. It is working properly in prod and dev. For some reason we are getting JavaScript error about nowAssist in our test environment. Any idea on why we are seeing these error only in test? We are no...
Hi all.I've been building a predictive intelligence Assignment Group Assignerfollowing Multi-Method Assignment Group Prediction with Now ... - ServiceNow Community However the build of the Predictive Intelligence part is causing problems.I have defi...
How many of you are happy with Otto/Now Assist? atleast for me, I see countless issues with this product.Inconsistent, not stable, not fast, not reliable etc.. Many times I see the AI agents wont work, some or the other error. Since today morning, wh...
Is there any recommendation even today that AI agent must be part of Agentic workflow? or can we have individual AI agents and execute them? Recently ServiceNow has introduced the option of enabling AI agent in Otto Panel and I see this dedicated pag...
Hi Community, I am testing a ServiceNow Agentic Workflow and have observed that the agent occasionally returns the same response multiple times in the conversation, even though I expect only a single output. The issue is intermittent and does not hap...
Hi Everyone,Global Search returns results only if the user has the correct ACL permissions, but I want to confirm whether index search sources (ais_search_source) themselves can be restricted by role.Any guidance or best practices would be appreciate...
Hi all,We use Now Assist in AI Search with the ServiceNow Otto Summary Genius Result. The generated answer is displayed correctly everywhere, but citations and links in the answer do not work in Next Experience global search. In SP, the same answer w...
Is there a feature to use Otto on it's own dedicated webpage vs just the sidebar?
Hi everyone, I'm Aastha, a Product Excellence Manager on ServiceNow's ITSM product team, and I'm joined by our Incident Management and AI Agents experts. What we do We ensure Incident Management delivers on its promise for customers every day. ...
We have a client POC instance with All Now assist, skills etc plugins activated. While testing the Automated Evaluation against the out of the box Agentic workflow - "Manage alerts autonomously", getting below error at the final stage when clicked o...
I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...
Hi Community,We are implementing Now Assist in Virtual Agent (Zurich) to handle catalog item requests conversationally.We want to utilize the native Now Assist Conversational Catalog Request (Multi-Turn Catalog Ordering) capability out-of-the-box so ...
