via script Tool , how to lookup for the data in the attachement of the KB

[Sundeep Kumar1]

Bellow is the script tool which i wrote and it works perfectly fine to extract the information from a kb article, however  sometime i am not able to get the requested information from the KB article which has an attachment ( PDF, word, csv, excel):

can someone please assist, how to extract information from kb article  which has an attachment ( PDF, word, csv, excel).

[Mark Manders]

You forgot to add the script you are using. That would be very helpful in assisting you with your question.

A few things you could check: are those articles just an attachment that downloads/opens on click of the KB? Is it not doing anything when there is an attachment, or is it getting the info from the article but just not from the attachment?