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Voice agent for Webex as telephone provider

Pooja P
Tera Contributor

2 hours ago

Hi Team,

 

We have built a voice assistant for creating the incident, but ServiceNow is now supporting Twilio / genesys as telephone provider.

But we have a requirement to use Webex as provider , is someone developed it or how we can achieve this.

 

Thanks,

Pooja

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Albert Horvath
Tera Contributor

54m ago

Hello,

ServiceNow is continuously expanding the list of supported telephony providers. As far as I remember, Webex is among the providers on the roadmap and is expected to become available later this year (Safe Harbor applies).

There was an excellent presentation on this topic two days ago (21/07/2026), providing a good overview of the upcoming capabilities and roadmap. The session was recorded, and the recording should be published online shortly.

You can keep an eye on this page for the recording and related updates:
ServiceNow Exchange AI Academy – Building Secure & Personalized Experiences.

Regards, Albert

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