Voice agent for Webex as telephone provider

[Pooja P]

Hi Team,

We have built a voice assistant for creating the incident, but ServiceNow is now supporting Twilio / genesys as telephone provider.

But we have a requirement to use Webex as provider , is someone developed it or how we can achieve this.

Thanks,

Pooja

[Pooja P]

This is not for voice agent i believe.

[Tanushree Maiti]

Hi @Pooja P 

The Webex Contact Center CTI Connector integrates your voice channels directly with CRM platforms like Salesforce, ServiceNow, or Microsoft Dynamics. It enables agents to manage inbound and outbound voice calls, access screen pops, and handle call controls—such as mute, hold, and transfer—directly from their workspace