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What are the top 10 Now Assist / AI use cases?

Suzanne4
Tera Contributor

an hour ago

What are the top 10 use cases for AI?  1 being the easiest to implement and adopt to 10 being a bit more challenging?  We are just beginning our journey and plan to start with Incident Summarization first.  I want to hear from the experts!

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Vamsi_Krishna07
Tera Contributor

5m ago

Hi @Suzanne4 ,

 

1. Summarization Skill

2. Resolution Notes Generation

3. Knowledge Article Generation

4. Incident Assist Agentic Workflow

5. Activity response generation

6. Triage and Categorize ITSM incidents Agentic workflow

7. Investigate and resolve ITSM incidents

8. Generate email response

9. Now Assist for Virtual Agent topics (To delfect the incidents)

10. Chat Summarization Skills

 

I would say these are some of the core or standard skills or Agentic Workflows that every customer asks for, or any customer starting with Now Assist implementation. Please let me know your licensing you have, like Now Assist for ITSM, CSM, and Creator, etc. These are only few but there are many like Requested Item, Catalog task summarizations etc which can be used based on your business requirement.

 

I would recommend you to Navigate to "Now Assist Admin" console, Click on Now Assist Skills and Explore all the skills module wise and if you want to learn deep refer to Service Now docs.

 

Thanks!

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