What is clummerization?

Sagar Agarwal
Mega Guru

‎08-12-2025 02:11 AM - edited ‎08-12-2025 02:47 AM

Hi All,

 

Was going through AI related properties and saw the term "clummerization" used in one of the property names.

What to check-in if any of the experts know the meaning and purpose of clummerization or provide insights on this technique?

Checked on google, could not find anything.

 

Property name: sn_aia.use_clummerization

Description: This property is used as flag for clummerization usage in AI agents

 

SagarAgarwal_0-1754992001068.png

 

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Nikhil Bajaj9
Tera Sage
Tera Sage
In response to Sagar Agarwal

‎08-12-2025 03:21 AM

Hi @Sagar Agarwal ,

 

If we can't find it in Servicenow Documentation, i dont think it will be easy to find some info on it but keep trying and see if someone is aware...

 

Regards,

Nikhil Bajaj

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Regards,
Nikhil Bajaj
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anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

‎08-12-2025 11:42 AM

@Sagar Agarwal - This system property is related to the usage of Group Action Framework in grouping of records.If its set to true then Script Include - AIAgentsGAFUtil is called and similar incidents will be grouped using GAF. In case its set to false then AI Search flow is used.

Cheers!!
Anu

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