Dashboard and Reports of delfection log table of now assist Virtual agent
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4 weeks ago
Hi All,
I wanted to create report and dashboard for deflection log (sys_cs_deflection_log) and VA now assist execution (sys_cs_now_assist_execution) table. Could anyone please assist me the way to achieve this .
Thank You
SJ
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4 weeks ago
Do You See your data points in these Tables which will help you to Make Dashboard and Reports.
- Confirmed deflection: Virtual Agent provided a resolution to the user, which prevented the user from creating an incident or transferring to a live agent.
- Potential deflection: It is unclear whether Virtual Agent provided a resolution to the user. An example is when search results are displayed to a user in a conversation.
- No deflection: Virtual Agent did not provide a resolution, and the user created an incident or transferred to a live agent.
I assume VA topics are utilizing OOTB deflections topics also- https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/itsm-virtual-agen...
Regards
RP
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4 weeks ago
Hi @rpriyadarshy ,
I know these point but the issue is I cannot create report and dashboard from the table to represent it to the customer in the form of graphs so that is the issue I cannot find the find the table name in create report of ServiceNow.
Regards
SJ
