A reflection on my first careers fair with the Computer Science Department at the University of Birmingham, sharing free ServiceNow training and certifications with students, plus lessons from an early careers panel. ... View more

Hello SNUG Members,   Save the date for the biggest SNUG of the year. On Tuesday, December 8, 2026, we’re bringing the community together for the 6th Annual Virtual Holiday SNUG, hosted by SNUG Program Lead Tracy O’Brien and Lauren McManamon, Senior Developer Advocate.   The day opens with a live ServiceNow workshop, Laying the Data Foundations for Autonomous IT, followed by best-practice customer presentations from Canada Life, UNC Health, AIT Worldwide Logistics, and the U.S. Department of the Air Force. Then close out the morning with a live performance from mentalist and mind reader Mark Toland.   Agenda (Pacific Time, subject to change) 8:00 – 9:15 a.m. ServiceNow: Laying the Data Foundations for Autonomous IT 9:15 – 9:30 a.m. Welcome from Tracy O’Brien and Lauren McManamon 9:30 – 10:00 a.m. Canada Life: Operations Asked, Platforms Built, Together We Improved 10:00 – 10:30 a.m. UNC Health: Employee Center Pro, Rethinking the HR Portal Experience 10:30 – 11:00 a.m. U.S. Department of the Air Force / Metrostar: Domain Separation 11:00 – 11:30 a.m. AIT Worldwide Logistics: The Road from Demand to Delivery 11:30 a.m. – 12:00 p.m. Mentalist and Magician Performance with Mark Toland Reserve your seat now. Pre-registration is required to receive the Zoom webinar login details.   Register for the Holiday SNUG   Regards,   Tracy O’Brien SNUG Program Lead ... View more

Revisit Poly Sancho’s conversation on transferable skills, nontraditional career paths, and how to communicate the value of what you already bring. ... View more

Join us on Monday, November 23rd at 9 AM ET/6 AM PT for a live, informal Learning Lounge as part of the UK Government’s Get Tech Certified campaign. It’s designed for anyone new to tech certifications who wants a clear path to passing their exam.   Register here!   We’ll open with AI essentials: what AI is, how it’s already changing the way people work, and how to talk about it with colleagues and leaders. No technical background needed. Then we’ll move to exam success: how to plan your study time, focus on what the exam actually tests, and make the most of free learning resources. Bring your questions. Our instructor will leave plenty of time for open Q&A on both topics. ServiceNow is proud to be an official partner of Get Tech Certified.   What to expect: AI essentials (first half) | Exam success tips (second half) | Open Q&A     ABOUT YAYUN: Yayun Chang-Cahill is Global Director of Government Skilling Programs at ServiceNow, where she leads global initiatives that help governments and public sector organizations build critical digital, AI, and workforce skills. She partners with government agencies, strategic customers, and ecosystem stakeholders to design scalable skilling programs that drive workforce readiness, digital transformation, and economic opportunity.   ABOUT ERMAL: Ermal Llanaj is a Principal Technical Trainer at ServiceNow, leading technical training and enablement initiatives that help customers and partners build skills and confidence with ServiceNow technologies. A recognized subject matter expert and passionate advocate for continuous learning, he brings deep expertise in platform training, AI, and technology adoption. Outside of work, he's an unapologetic tech enthusiast with a love for gaming, home automation, good food, and a Golden Retriever who keeps him humble. ... View more

Register Here!   Each 60-minute session offers leadership insights and open Q&A with real-time coaching. To protect the integrity of the space, AI note-takers, recording bots, and external transcription tools are not permitted. Notes will be shared with participants after the session. ... View more