Community members shared how they first entered the ServiceNow ecosystem. ... View more

We’re excited to announce the launch of the Certified Professional Platform Owner Beta Exam — your opportunity to be among the first to validate your expertise and help shape the future of this new certification.    As a Platform Owner, you play a critical role in driving digital transformation and ensuring the success of the ServiceNow AI Platform. This certification is designed to recognize your ability to:    ✅ Lead with vision and governance    ✅ Drive business outcomes through effective platform strategy    ✅ Scale and optimize the Now Platform across your organization    Eligibility:  To participate in this Beta Exam, you must first complete the Certified Platform Owner Associate certification.  Why participate in the Beta Exam:  Early access to a new, in-demand certification  FREE exam fee for Beta participants  Direct impact on shaping the final version of the exam  Seats are limited — don’t miss your chance to be part of this exclusive early group of certified professionals.    Register for the Beta Exam  ... View more

Join us on March 24h 11-11:45 AM ET for a webinar led by Senior Technical Trainer, Malik Pridgeon, focused on leveraging the ServiceNow community to support your learning journey.    Participants will examine how community accelerates progress through shared insight, lived experience, and collective problem-solving. The session highlights practical strategies for asking better questions, engaging meaningfully in peer spaces, and turning conversations into forward movement. Through advocate storytelling, live trainer facilitation, and guided prompts within relevant hubs, learners will see how others have successfully used community to overcome uncertainty, re-enter learning pathways, and sustain progress.   By the end of this experience, participants will understand that community is not just a backdrop to learning—it is an active navigation tool. When leveraged intentionally, it transforms isolation into collaboration and confusion into shared clarity.   Register Here!   ABOUT MALIK:  Malik’s favorite fun fact about learning is that humans have a shorter attention span than goldfish—so he brings authentic energy and zeal to every session he leads. A native Mississippian, Malik delivers Southern charm and hospitality, making every training experience warm, inviting, and a safe space to learn and grow.   He began his professional career as a Human Resources Specialist with the United States Army Reserve before transitioning full-time into contact center leadership, where he served as a Senior Learning and Development (L&D) Specialist. In this role, Malik has led trainings and system implementations for platforms such as Oracle, Salesforce, Verint, Remedy, and Cisco.   When he’s not delivering world class training experiences, you can find him belting out Billy Idol at a local karaoke bar or cutting loose on the dance floor. ... View more

There isn't one path into the ServiceNow Ecosystem. Hearing how others started can make the journey clearer. ... View more

When everything seems important, the real skill is knowing where to look first. ... View more