on - edited on by
Steph Morillo
If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Request Management?
ServiceNow Request Management delivers a delightfully simple experience for employees to request the products and services they need at any time and through any device. With the power of AI and machine learning, organizations deliver personalized self-service experiences with fast automated fulfillment.
Entry point to the official product information pages.
Entry point to the official product documentation
Summarized overview in one PDF file.
This process guide will provide a detailed explanation on how the service catalog and request management process is enabled within the ServiceNow platform. It is intended that this process be followed as closely as possible.
More detailed explanation
What is the Service Catalog?
With the Now Platform, you can create Service Catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.
Entry point to the official product information pages.
Entry point to the official product documentation
Design a world-class service catalog
This Success Guide will help you create a world-class service catalog design, governance, and maintenance process that:
- Optimizes customer experience and process efficiency
- Builds a robust catalog structure to improve search and set the right expectations
- Streamlines fulfillment workflows for faster delivery time and issue diagnosis
- Provides flexibility to make changes to the catalog for relevance
- Defines the right measures of success and predictive metrics to identify performance gaps
This process guide will provide a detailed explanation on how the service catalog and request management process is enabled within the ServiceNow platform. It is intended that this process be followed as closely as possible.
What is an IT Service Catalog?
More detailed explanation
Trainings & Courses
Request Management on the Now Platform
This path is targeted to the process user. Complete this series of courses to learn how to use the Now Platform to fulfill requests for goods and services. This course demonstrates process user procedures performed on an out-of-the-box configuration of the Now Platform.
Request Management: Next Experience
See and practice request management activities using a simulated out-of-the-box ServiceNow platform configuration. Aimed toward the process user (fulfiller) persona, the course leads the learner through the Request Management lifecycle as it is applied via the ServiceNow platform.
Articles & Blog Posts
2021-03-27, by SNC Development
8 Steps for Creating a Service Catalog Users Will Enjoy Using
Action items in this checklist are intended for the implementation owner (s), who can be a primary business stakeholder, project manager, or another stakeholder who manages the project and decision-making processes.
2022-07-13 by Juan Osorio
Service Catalog \ Request Mgmt Maturity Model
Not sure if anyone needs this, but I thought I would share. This is my ITSM Request Mgmt maturity model. I have two views of the same model to make it easier to understand. Hopefully this can help others understand where they are and where they want to be with their Service Catalog and Request Mgmt Process.
2022-10-31 by ServiceNow Support
How to submit a catalog item using REST API
Submitting a catalog item using the REST API can be used to narrow issues down to the API, or to rule out the UI Pages and Service Portals involved in the process of submitting an Item. In the use case shown, we will be using the OOB "Create Incident" Record Producer, and the Service Portal as a starting point.
Videos & Podcasts
2019, by Basico ServiceNow Learning
All About Service Catalog in ServiceNow
In this playlist you will find all about service catalog, about creation, catalog client script, catalog UI policies, variable sets, scripting demonstrations and more relevant information related to ServiceNow Service Catalog Item. All the things are explained through practical examples with real time scenarios which will ServiceNow beginner and ServiceNow professional good understanding of all the concepts comes under catalog item development.
2019, by SAASWITHSERVICENOW
This playlist is for all the ServiceNow Admins and Developers who want to learn Service Catalog Development and Implementation. This series of training will make you expert in Service Catalog.
2021-07-01, by Beyond20LLC
Tips for Creating a World Class Service Catalog: From Definition to Automation
Truly great service catalogs transform the conversations we have with customers and quickly get them the help they need without having to reach out to IT. Everyone dreams of having a world-class catalog, but few of us get there. It's time to make you one of the few! In this live webinar recording, Amanda Casteel, Beyond20 Director of Services and resident Service Catalog Whisperer, will be sharing her wisdom and taking your questions along with J.C. Grooms, one of our superstar Solutions Consultants. They'll even show you how to implement a service catalog in ServiceNow.
2022-08-31, by Allenovation
ServiceNow Service Catalog Request Management Architecture and Process
In this episode, I go over the Request Management Architecture and Process and reveal a few interesting pieces of information you may find interesting!
2023-02-16 by GlideFast Consulting
How to Create a New Service Catalog Category in ServiceNow
In this ServiceNow Tutorial, Technical Consultant Laurence Tindall gives a demo on How to Create a New Service Catalog Category in ServiceNow.
2023-04-11 by Learn ServiceNow with Ravi
Crafting an Effective Service Catalog: Best Practices and Strategies
In this video we will learn about servicenow Catalog Creation using Live scenario
Troubleshooting
