ServiceNow versions / Release

[tiagomacul]

> ServiceNow Community > Products > Releases and Upgrades 

In the beginning: How ServiceNow was born

ServiceNow versions / release

Release name	Date	Early Release	End Of Life	Delta Window
GlideSoft 2004	2004-01-04
January 2006	2006-01-01
February 2006	2006-02-12
March 2006	2006-03-18
April 2006	2006-04-15
May 2006	2006-05-21
July 2006	2006-07-04
November 2006	2006-11-17
March 2007	2007-03-02
Summer 2007	2007-07-05
Fall 2007	2007-11-23
Summer 2008	2008-09-08
Winter 2009	2009-02-05
Spring 2009	2009-06-04
Fall 2009
Spring 2010	2010-06-07
Fall 2010	2010-09-30
Winter 2011	2011-02-16
Summer 2011
Aspen	2011-12-01
Berlin	2012-09-20
Calgary	2013-06-25
Dublin	2013-10-22
Express version *	2014-11-05
Eureka	2014-05-15
Fuji	2015-03-01
Geneva	2015-12-01
Helsinki	2016-05-12
Istanbul	2017-01-12		Q1-2018
Jakarta	2017-06		KB0657227
Kingston	2017-11-16		Q1-2019
London	2018-07-26		Q3-2019
Madrid	2019-01-24	2019	Q1-2020
New York	05-2019	2019-05	Q3-2020
Orlando	2020-03-11	2019-11	Q1-2021
Paris	Q3-2020	2020-07-23	Q3-2021
Quebec	Q1-2021	2021-01-07	Q1-2022	English: March 26 – June 24, 2021 Non-English: April 9 - July 8, 2021
Rome	Q3-2021	2021-07-22	Q3-2022	English: October 1, 2021 - January 6, 2022 Non-English: October 15, 2021 - January 6, 2022
San Diego	Q2-2022	2022-02-03	Q4-2023	May 5 - August 3, 2022
Tokyo	Q4-2022 - Sep	2022-08-04	Q2-2024	November 3, 2022 - February 17, 2023
Utah	Q2-2023		2024-09-16
Vancouver	Q4-2023 20230920	20230803
Washington	Q2-2024 20240320	2024-02-01	2024-03-20 March 12, 2025, official timelines for EOL Washington were GA+60
Xanadu	Q3-2024	20240801 8 May: Early Release Program Registration Opens 11 July: Release Testing Preview Begins 01 Aug: Early Availability Begins	Q2-2026	Vancouver version of exams: August 12, 2024 **Blackout Window August 13-27, 2024 * Washington D.C. version exams: August 28, 2024 Vouchers expiring August 13, 2024 and August 27, 2024 will be extended to September 30, 2024
Yokohama	Q2-2025  20250312 Early: 20250130	20250130 Early Q1 2025: RTP Begins Q1 2025: RTP Ends and Early Availability (EA) Begins KB0717787	Q4-2026
Zurich	Q4-2025	open
Australia	Q2-2026
Brazil	Q4-2026

* ServiceNow Express was indeed a version of ServiceNow, but it was a separate product line rather than a standard release like Dublin or Eureka.

Here’s a quick breakdown:

• ServiceNow Express was introduced as a lightweight, simplified version of the full ServiceNow platform, aimed at small to mid-sized businesses.

What are the official End Of Life timelines?

The End Of Life timelines are officially GA + 60 days. 

by @tiyasataluk 

What is Release Testing Preview (RTP)? 

• Release Testing Preview begins at least 60 days prior to Market Launch and will end at Market Launch, also referred to as "General Availability" or "GA" 

• Release Testing Preview begins before Early Availability and offers the opportunity to upgrade sub-production environments to the RTP pre-release build 

• Customers will have access to full support and release documentation at the start of Release Testing Preview 

  

Who Should Participate? 

• All existing customers and partners (excluding self-hosted and Regulated Markets such as Government Community Cloud (GCC)) are invited to participate in Release Testing Preview, with ideal candidates being: 
   

• Participants who are eager to take advantage of testing new features in their sub-production environment 

• Participants who need extra time to upgrade or who would like to perform early testing 

• Participants who are willing to engage and report issues/feedback promptly 

• Participants who want to be among the first who are knowledgeable about the new release 

  

How Can I Participate? 

• Active customers and partners may self-nominate their ServiceNow account via the Now Support (HI) Service Catalog item "Early Release Program Registration" 

https://shrturl.app/sbFkb6

• EXAM
  • Vancouver Delta Feb-14
  • Exam Blackout Tokyo  begins octouber 19 ends noovember 02, 2022
  • Last date to test on the Rome version of exams: April 20, 2022
  • Exam Blackout period begins: April 21, 2022
  • Exam Blackout period ends: May 4, 2022
  • First date to complete San Diego version of exams: May 5, 2022
  •  
• Reasons to stay current and upgrade
  • Get the latest platform and security enhancements
  • Access new products and features from the latest release
  •  

from @Joatan Fontoura 

 

By @Amarjeet Pal 

How Can I check my release/version? 

System Diagnostics > Stats

Diagnósticos do Sistema > Estatí­sticas

===============================================================================

================================  Vancouver Release ================================  

===============================================================================

The ServiceNow Vancouver Release content calendar is officially LIVE! 15 livestreams, 5 blog posts, 3 videos, and 2 podcasts - all in the span of 2 months! 🙌🏻 Additionally, there is a critical date you should pencil onto your calendars...

🔘08/03: Early Availability (EA) / PDI Release of Vancouver and the Vancouver #TechNow Webinar

📰Click Here for the Full Calendar: https://lnkd.in/gSv7Xrw5
💻Click Here ot Register for TechNow: https://devlink.sn/tn96reg

===============================================================================

Where do the ServiceNow names come from? #1 – Statistics by Willem

The hypothesis that will be covered:

• Version names are the Capital cities of countries.
• Version names are chosen based on the population of cities.
• Version names are based on the demo data (employees?)
• Version names are based on ServiceNow Office locations.

----------

Below shows some of the statistics based on the current city/version names.

Per Continent:

Let’s first see which continent is most represented in the ServiceNow version names list:

Per Country:

Drilling down to a country level, shows the following results:

What is the name of the Servicenow Next Version?

summary

upgrades forum

Instance upgrade

Releases and Upgrades 

How to manage and schedule instance upgrades

Onde consigo ver a minha versão do ServiceNow?

Early Availability Version Release (Phase 2 of the Early Release Program)

Register for a Certification Exam step By Step

KB0598977 Patching & Upgrades Program - Definition of Unsupported Release

[tiagomacul]

The End Of Life timelines are officially GA + 60 days. 

by @tiyasataluk 

[Erik Stodola]

Hello @Ashley & @tiagomacul  & @Amarjeet Pal 

Would it be possible to provide a link to official ServiceNow documentation which indicates the End-Of-Life-Cycle is now a `N-1`?

So currently as of 11/03/2023 the 'N' is 'Vancouver' release
So currently as of 11/03/2023 the 'N-1' is 'Utah' release

I am developer working with ServiceNow and I would like to provide justification why our integration within ServiceNow should only support 'N-1' versions of ServiceNow, just hard to justify without official docs.

It a little confusing because as a developer we have access to 'N-3', so currently can spawn an instance for 'Vancouver', 'Utah', 'Tokyo' or 'San Diego' so just want to make it all clear for our team.

Thanks 😊

[tiagomacul]

ServiceNow typically follows a support policy for their releases with a three-release cycle, today (nov-23) vancouver, utah, tokyo. 

Please keep in mind that the ServiceNow documentation and support policies can change over time. Therefore, it's essential to access the most recent and official documentation to provide accurate justification.

• Release Testing Preview Overview KB0717787
• Early Availability Overview KB0635444
• Patching & Upgrades Program - Definition of Unsupported Release
• Vancouver Release Testing Preview is open!
• Now Platform Utah Release Testing Preview is live!
• End-of-Life unsupported release family upgrades FAQ
• End-of-Life upgrades Version Retargeting
• How to manage and schedule instance upgrades
• Instance upgrade FAQ - Frequently Asked Questions
•  

[Ashley]

Hi @Erik Stodola,

Official documentation I could find with it mentioned:

"Why Stay Current?
Staying current by upgrading to new release families is crucial to customer success. Staying
current enables you to take full advantage of the innovations made available through our
releases, to deploy new products, and to get the highest levels of security, availability, and
performance.
Supported and Unsupported Release Families
The current policy of ServiceNow is to support the most recent and the immediately previous
release families. Because ServiceNow generally releases two new release families per year, you
will need to upgrade approximately once per year to stay on a supported release family. The
timing and frequency of releases is subject to change at the sole discretion of ServiceNow.
ServiceNow provides Updates (e.g., patches and hotfixes) only for supported release families.
Required Upgrades
You generally can schedule upgrades at your convenience; however, if you fall behind and your
instance is on an unsupported release family, ServiceNow will schedule an upgrade for your
instance to the most current release family to ensure access to the latest features as well as the
latest security, performance, and availability benefits."

If you need the source:

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-upgr...

Kind Regards

Ashley

[Elliott Koeslin]

Interesting decision to go with Bands/People for the next cycle of SN Upgrade names. Should one of the band/people later on end up being associated with something significantly negative, it would be immortalized within the version name.

Imagine a Jeffery Dahmer SN version!

[Diego Beltrame]

It started 20 years ago with GlideSoft 2004 😊

[tiagomacul]

[FernandoUrrutia]

It is difficult to predict what name ServiceNow will use for its next version after releasing Zurich Q4-2025.

However, I think - personal opinion - that a city-based name is more likely to be used, as this has been ServiceNow's tradition until now.

Some cities that seem possible to me are:

- Amsterdam: It is an important city in Europe and a center of innovation.
- Beijing: It is a major city in Asia and an important market for ServiceNow.
- etc: 🙂

It's also possible that ServiceNow uses a name based on a theme about "digital transformation," such as artificial intelligence or automation. However, I think this is less likely as ServiceNow has already used themes for some of their previous releases. Servicenow can always surprise me like it will at the "Knowledge 2024" event, I hope to see news on this topic soon.

[Corey19]

@FernandoUrrutia actually, this has not always been the case, prior to Aspen, they used seasons, and then prior to seasons they used months.

Cheers,

Corey 🙂

[Dan T_]

@JADrisko 

I've gotten some reasonable confirmation that Alice Cooper and Bango Tango will not be the future version names.  They did say, however, that they had a lot of fun talking about it and coming up with other names at an internal ServiceNow staff meeting.

[crackley]

Why does it say Washington is End of Life as of march 2024?

[iadityaps]

Hi All,

Beyond "Z for Zurich", version may be named after "countries", looks like

A - Australia
B - Brazil
C - to be disclosed

Regards,

Aditya

[tiagomacul]

Atualização importante da janela do exame: Nas últimas 24/48 horas, parece que a hashtag#ServiceNow alterou o próximo período de lançamento/manutenção do exame.

Por favor, tome nota das novas datas, pois outros ainda podem pensar que amanhã (15 de julho) é o último dia para fazer os exames antes do início do período de indisponibilidade. Em vez disso, foi estendido!

As novas datas são:
**Última data para teste na versão Vancouver dos exames: 12 de agosto de 2024
**Janela de bloqueio do exame (ninguém pode fazer o exame): 13 a 27 de agosto de 2024
**Primeira data para concluir a versão dos exames de Washington D.C.: 28 de agosto de 2024

Os vouchers com vencimento entre 13 de agosto de 2024 e 27 de agosto de 2024 serão estendidos até 30 de setembro de 2024

Se você não se importa, compartilhe essas informações com outras pessoas!

MAIS INFORMAÇÕES PODEM SER ENCONTRADAS NO SITE DO SERVICENOW WEBASSESSOR: HTTPS://LNKD.IN/ERM9DKZY

Actualización importante de la ventana del examen: en las últimas 24/48 horas, parece que el hashtag #ServiceNow ha cambiado el próximo período de publicación/mantenimiento del examen.

Tome nota de las nuevas fechas, ya que otros pueden todavía pensar que mañana (15 de julio) es el último día para realizar sus exámenes antes de que comience el período de restricción. ¡En cambio, se ha ampliado!

Las nuevas fechas son:

**Última fecha para realizar los exámenes de la versión de Vancouver: 12 de agosto de 2024

**Período de exclusión de exámenes (nadie puede realizar un examen): del 13 al 27 de agosto de 2024

**Primera fecha para completar la versión de los exámenes de Washington D.C.: 28 de agosto de 2024

Los vales que vencen entre el 13 de agosto de 2024 y el 27 de agosto de 2024 se extenderán hasta el 30 de septiembre de 2024.

Si no le importa, ¡comparta esta información con otras personas!

Puede encontrar más información en el sitio web de ServiceNow Webassessor: https://lnkd.in/eRM9Dkzy

------------
Important Exam Window Update: Within the past 24/48 hours it appears that hashtag#ServiceNow has changed the upcoming exam release/exam maintenance period.

Please take note of the new dates as others may still think that tomorrow (July 15) is the last day to take their exams before the blackout window period begins. Instead, it has been extended!

New dates are:
**Last date to test on the Vancouver version of exams: August 12, 2024
**Exam Blackout Window (no one can take an exam): August 13-27, 2024
**First date to complete Washington D.C. version of exams: August 28, 2024

Vouchers expiring between August 13, 2024 and August 27, 2024 will be extended to September 30, 2024

If you don't mind, please share this information with others!

More information can be found on the ServiceNow Webassessor website: https://lnkd.in/eRM9Dkzy

[Daniel Sosa]

Great!!!

[Amanda Stoupa]

Looks like we're still going alphabetical, this time with countries: Australia! 

[Tom Brown]

Never cared for Istanbul, but they could have named that version iConstantinople, get that modern apple-esque sound along with the appropriate starting letter.  Always liked the name Constantinople better than Istanbul anyway.

So... Australia is the next one.  G'day, Mates!  Throw some javascript on the barbie!  

[Corey19]

@Tom Brown just as long as it's not the "JSShrimp" library, we don't use that in Australia, it's "JSPrawn" here 🤣🤣🤣

[FernandoUrrutia]

Ok, We have the name to the next version... Alemania, Brasil and my wish is with c of Chile. ... https://www.linkedin.com/feed/update/urn:li:activity:7206423994235846656/ 

[Chaz Gordon2]

So, just went to schedule our Xanadu release to production, and Yokohama RTP is available on our sub-prods already. It wasn't there yesterday.

[Simon Hendery]

Hi @Chaz Gordon2 

Yep. There was a post about this yesterday:

https://www.servicenow.com/community/upgrades-and-patching-blogs/yokohama-release-testing-preview-is...

And thanks, you've indirectly answered a question I asked in that new post.

[Dan T_]

Next 2 releases in the restart of the alphabet...

Australia

Brazil 

[DheaDearlyH]

Hi, @tiagomacul  could you please share the exact date or month for end of life for 
Sandiego
Tokyo
Vancover
Xanadu
Yokohama ?

Thank you

[tiagomacul]

@DheaDearlyH 
I'll looking for it and i'll updated the document

Please take into account that ServiceNow releases occur every Q2 and Q4. Therefore, the exact dates or months for the end of life for the following 03 versions are as follows:

• San Diego - ends when vancouver starts

• Tokyo - ends when Washington starts

• Utah - Ends when Xanadu

• Vancouver - Ebds when Yokohama starts

• Washington - Ends when Zurich starts

• Xanadu - Ends when Australia starts

• Yokohama - B

• Zurich - C

ServiceNow typically publishes release notes and end-of-life dates in these quarte

[DheaDearlyH]

thank youu @tiagomacul 

[Kim Sullivan]

You should list the failed ServiceNow Express on here.  I feel like it was at the same time as Dublin/Eureka.  First version I was we’ve exposed to.

[tiagomacul]

@Kim Sullivan 

Yes, i remember, That's na good point. ServiceNow Express was a "version of ServiceNow", but it wasn’t a “release” in the same way as versions like Dublin or Eureka.

Express was a separate, simplified edition of the ServiceNow platform, designed for small to mid-sized businesses. It was launched around the same time as Dublin (2013) and Eureka (2014).

However, unlike the mainline platform releases (which follow city names), Express had its own product lifecycle and wasn’t part of the standard upgrade path.

ServiceNow officially discontinued Express in 2018, and customers were encouraged to migrate to the full Enterprise version of the platform.

https://www.servicenow.com/company/media/press-room/servicenow-launches-express.html

---

O ServiceNow Express foi uma versão do ServiceNow, mas não foi uma "release" no mesmo sentido das versões como Dublin, Eureka, etc.

O Express era uma edição separada e simplificada da plataforma ServiceNow, voltada para pequenas e médias empresas. Ele foi lançado por volta da mesma época das versões Dublin (2013) e Eureka (2014).

No entanto, diferente das versões principais da plataforma (que seguem nomes de cidades), o Express não fazia parte dessa linha de releases. Ele tinha seu próprio ciclo de vida e não era compatível com upgrades diretos para as versões Enterprise.

O ServiceNow Express foi descontinuado oficialmente em 2018, e os clientes foram incentivados a migrar para a versão completa da plataforma.

----

Sí, ServiceNow Express fue una versión de ServiceNow, pero no fue una "release" en el mismo sentido que versiones como Dublin o Eureka.

Express era una edición separada y simplificada de la plataforma ServiceNow, diseñada para pequeñas y medianas empresas. Se lanzó aproximadamente en la misma época que Dublin (2013) y Eureka (2014).

Sin embargo, a diferencia de las versiones principales de la plataforma (que siguen nombres de ciudades), Express tenía su propio ciclo de vida y no formaba parte del camino estándar de actualizaciones.

ServiceNow descontinuó oficialmente Express en 2018, y se animó a los clientes a migrar a la versión completa (Enterprise) de la plataforma.

[tiyasataluk]

Hi, 

The End Of Life timelines are officially GA + 60 days. Could you kindly align this post for the EOL to indicate this? Thanks

[balanandhin]

Please let me know if the End of life for Washington is correct?

[tiyasataluk]

Hi @balanandhin

: for  n-1 support policy , standard EOL is GA+ 60 days when a new version is released,  meaning when Yokohama was GA on March 12, 2025, official timelines for EOL Washington were GA+60 days to upgrade to atleast n-1.

[FernandoUrrutia]

The 2026 new versions of the ServiceNow includes Australia, Brazil (rumored), and 2027 could be Chile(personal whish), why not?

[tiagomacul]

HI @FernandoUrrutia 

I haven’t seen it yet. Once it’s confirmed, we’ll proceed with the update.