change calendar .ICS File

[reyservicenow]

is there a way to change the   .ics file created for change Requests to mark the calendar item as free instead of busy?

[danzak · Accepted solution]

• If your Notification is sending calendar invites, it likely uses a template
• Email templates (like "change.calendar.integration") have the values of the ics file
• You can copy that template and modify it as needed to add whatever properties you need
• Outlook seems to use: X-MICROSOFT-CDO-BUSYSTATUS
• You can try adding the following line to the calendar template that your notification is using:

X-MICROSOFT-CDO-BUSYSTATUS:FREE

See this post for a far more in-depth explanation than mine:

ServiceNow Calendar Invites

[reyservicenow]

mine look like this:

BEGIN:VCALENDAR

PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN

VERSION:2.0

METHOD:REQUEST

BEGIN:VEVENT

ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}

ORGANIZER:MAILTO:${from}

DTSTART:${dtstart}

DTEND:${dtend}

LOCATION:${location}

TRANSP:OPAQUE

SEQUENCE:${sys_mod_count}

UID:${number}

DTSTAMP:${dtstamp}

DESCRIPTION:${description}

SUMMARY:${summary}

PRIORITY:3

X-MICROSOFT-CDO-IMPORTANCE:${priority}

STATUS:CONFIRMED

CLASS:PUBLIC

END:VEVENT

END:VCALENDAR

[reyservicenow]

so i would change it to this?:

BEGIN:VCALENDAR

PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN

VERSION:2.0

METHOD:REQUEST

BEGIN:VEVENT

ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}

ORGANIZER:MAILTO:${from}

DTSTART:${dtstart}

DTEND:${dtend}

LOCATION:${location}

TRANSP:OPAQUE

SEQUENCE:${sys_mod_count}

UID:${number}

DTSTAMP:${dtstamp}

DESCRIPTION:${description}

SUMMARY:${summary}

PRIORITY:3

X-MICROSOFT-CDO-BUSYSTATUS:FREE

STATUS:CONFIRMED

CLASS:PUBLIC

END:VEVENT

END:VCALENDAR

[danzak]

That looks correct to me.