Fulfiller to Business Stakeholder

[Megatron1]

Dear Community,

I would like to convert a few fulfillers into business stakeholder license. What i did was add the business stakeholder role to the group containing users. My question is now there are fulfiller roles as well in the group. Does this new role over write fulfiller roles? what is the best way to convert these licenses (technical). Thank you in advance

[Jeff Currier]

Roles are additive, they don't overwrite.

You first need Business Stakeholder entitlements in order for this to make a difference.  

Adding Business Stakeholder to a group which already has fulfiller roles will not change anything.  You would either need to remove the fulfiller roles from the group or create a new group with Business Stakeholder or less roles.

If you don't have any Business Stakeholder entitlements, users in this new group will continue to be fulfillers.  However, if you update your contract to include Business Stakeholders, then your fulfiller count will drop.

[BryanS413339635 · Accepted solution]

You will need to remove the fulfiller roles from the group. If a user has both a fulfiller role and the business stakeholder role, the higher cost role will be what SN counts and the user will have the rights of the highest permission role they have. You will want to have either/or, not both. We recently converted a large number of ITIL users over to BSL, so I'm happy to provide more input if you have additional questions. 

If my reply has helped in any way, kindly mark it helpful/correct. Thanks!

[Kumar Pattim]

Hi Bryan - I am planning to do similar kind of activity in moving over fulfiller role to business stakeholder license for large number of users, those who just need read-only access or approval role. Also, we have several catalog tasks that would require manager approval, I presume we need to provide business stakeholder license to all people managers. Can you please share how did you manage in migrating fulfiller to business stakeholder? Also, any metrics to show case the $ savings between both these roles

Thank you

[Megatron1]

Thank you very much Bryan and Jeff for the inputs

The entitlements have not been put in place yet. I am trying this out on a temp instance. When we say remove fulfiller roles, does this mean exclude the ITIL role only. There are many roles attached to the group and do not want to jeopardize them. Maybe it is a good idea to explore creating a new group.