How to Attach Knowledge Base Articles in Catalog Items?

[Sanjay14]

Hi,

I am trying to attach certain knowledge articles below catalog items, so that the users may go through them before making a request. 

How can this be achieved?

Thanks.

[Paul Curwen]

Hi Sanjay, 

In New York this is now a new feature. See: 

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/tas...

If you aren't on New York yet then create UI Macro to display the KB link and then use the variable type of "Macro" to show it on the item.

Another option is to simply place the KB Article links in the 'Instructions' field for a variable as below:

Regards

Paul

[Lokenath Chakra]

Hi Sanjay,

Starting New York you can also link a knowledge article while creating or editing a catalog item. There is a new related list called "Related Articles", where you can link any number of knowledge articles to the catalog item.

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-catalog-manage...

Regards,

Lokenath Chakraborty, Product Manager, Knowledge Management/CSM, ServiceNow.

[John Prouty]

I specified an Knowledge Article in the Related Articles section of the Service Catalog, but when I go into the Service Catalog, I cannot find any reference to the Knowledge Article on the the form.  How is it supposed to show up?  How do I configure it to work properly?

[A77]

I am facing a similar issue. Did you find a solution to this problem?