Workflow Automation CoE > Hybrid AI Workflows Goal In this Workflow Automation Center of Excellence article, you will learn how to choose the right automation pattern when combining AI capabilities with deterministic workflows. You will understand w...
Workflow Automation CoE What is Workflow Automation on the Now Platform®? Workflow Automation is the central part of the Now Platform®, driving automation and processes for your enterprise. Work in an easy-to-learn low-code environment that invi...
Workflow Automation CoE > Workflow Migration Goal This article will guide customers and partners in their migration efforts by identifying, analyzing, and migrating their Legacy Workflow codebase. IntroductionWhy migrate?How to migrate? Phase 0: ...
Workflow Automation CoE > Playbooks > Getting Started with Agentic Playbooks Goal In this Workflow Automation Center of Excellence article, you will learn how to get started with Agentic Playbooks in Workflow Studio to accelerate playbook execution...
Foreword This article expects basic level of knowledge of Domain Separation, its concepts and functional behaviour. Additionally, the basic understanding of Flow Designer and Decision Tables will help the reader to understand the contents of this ...
Workflow Automation CoE > Hybrid AI Workflows Goal In this Workflow Automation Center of Excellence article, you will learn how to choose the right automation pattern when combining AI capabilities with deterministic workflows. You will understand w...
Have you ever encountered a customer requirement where you need to run a loop in a Flow for n number of times? Here’s an easy way to achieve this using the “Do the Following Until” logic + Flow Variables in Flow Designer: Create a Flow Variable Typ...
Have you ever wondered how to ensure governance in relation to workflows created in flow designer? Have you ever wondered how to ensure that unique simple flows don’t explode which will be unbearable to maintain in the long run? Then look no furthe...
APIs changed the world! But they’re showing their limits... Every integration still starts with studying formats, maintaining connectors, and debugging breakages after every version change.The Model Context Protocol (MCP) is the start of something en...
Workflow Automation CoE > Playbooks > Best Practices Guidance and practical tips Application Scope Create Process Definitions and Activity Definitions in a scoped applicationUse ServiceNow source control integration with Git for versioning, f...
Sometimes there is a need to access variables defined on catalog item within MRVS client script to show/hide variables within MRVS. You can access the variables with this syntax. This works in both Native + Portal var applicationType = g_service_cata...
Often, we encounter checkbox variables on our catalog items that may not be filled in. Despite being unchecked, these variables are still displayed on the ticket page. Customers might request to hide these variables when they have a false value. Here...
Flow Designer is powerful, but even seasoned users run into the same common snags now and then—flows that won’t open, sys_id not found errors, tasks blocked by security rules, and stuck flows. This article may help resolve some of these errors wit...
When I started preparing for my session, I wanted something technical yet easy to connect with - something both low-code/no-code users and developers could use in their daily work. I began with just 2 features in mind… but the deeper I explored Flo...
Workflow Automation CoE > Flow Designer > Approvals > Overview Approvals on the Now Platform Approvals on the Now Platform have undergone many changes throughout the years. In the early days, we would just set the task.approval field to the desire...
Hi Everyone!I've been working with Playbooks for some time now, and I'd like to highlight a common issue and its resolution when users start using Playbooks. For this demonstration, I'm using a Yokohama PDI with a simple Playbook that runs whenever a...
Workflow Automation CoE > Flows > Getting Started with Saved Triggers What are Saved Triggers? In the evolving landscape of Workflow Automation, Saved Triggers offer a powerful way to streamline and standardize how flows are initiated across the S...
Workflow Automation CoE > Flows > Go back to hierarchical lookup Goal In this Workflow Automation Center of Excellence article, you’ll learn to use “Go back to” flow logic with a flow variable to iterate up a hierarchy until a defined condition is ...
Workflow Automation CoE > Playbooks > Custom Playbook Activities Goal In this Workflow Automation Center of Excellence article, you will learn how to create a Custom Playbook Activity Definition including defining a Custom Activity UI in UI Builder...
Introduction In one of our recent telecom client implementations, inbound email rules were one of the primary sources for case creation in ServiceNow. With six shared mailboxes, each routing to ServiceNow, we were handed a list of over 60 different ...
In ServiceNow's Flow Designer, there are often scenarios where you need to include a link to a specific record within an email. However, when using the Send Email flow action, this isn't directly possible. Here’s a simple yet effective workaround to ...
Many a times there is a need to add help text above checkbox variable in portal as it's not possible to add OOB. Here is a way to achieve the same in portal. Create a widget: helpText_above_checkbox with simple HTML code as below. <div> <!-- your w...
