Set a timeout session value for a specific user

Dorian MOREL
Tera Contributor

‎11-23-2023 05:38 AM - edited ‎11-23-2023 06:00 AM

Hello,

 

As we need to display a dashboard on a big-screen TV during the day (~12h max a day), I was wondering if it possible to set a user's timeout session value using anything ? I know the default session timeout is 30min for every user, and that is why I'm asking this question.

I already checked some Forum Questions but I wasn't able to find what I want.

 

Thank you in advance ! 😁

 

Dorian MOREL

0 Helpfuls
  • 640 Views
2 REPLIES 2

Hasan6
ServiceNow Employee
ServiceNow Employee

‎11-25-2023 06:28 AM

Hi Dorian,

I had this same requirement, and the best solution I found to this was browser-based, not instance-based.

I'd suggest installing a plugin on your browser (used on the big screen) that reloads the page say every 20 minutes.

 

https://chromewebstore.google.com/search/reload%20tabs?hl=en-GB&utm_source=ext_sidebar

 

Also, out of curiosity, which dashboard are you showing on the screen? Is it custom or store-downloaded?

 

Best

Hasan

0 Helpfuls

Dorian MOREL
Tera Contributor
In response to Hasan6

‎11-26-2023 11:58 PM

Hello Hasan,

 

Thanks a lot for your suggestion, I didn't think about it and I don't know why, it seems to be the best solution, I agree ! 

 

I'm not sure to understand what you mean by "store-downloaded" (the french person I am isn't that good in english ahah), but the dashboard is composed of graphs on the Incident and Req Item table.

 

Again, thank you for your time and consideration.

 

Dorian

0 Helpfuls