Unable to select list filter save options (Everyone or group) in Agent Workspace

[John91]

Hi,

I tried to show list filter save options in Agent Workspace.

As the document below said that filter_group role makes sense, but it doesn't work for Agent Workspace.

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-lists/task/t_SavingF...

If anyone know the solution, please tell me. Thanks.

[GG-Amitola]

HI,

The 'filter_group' role only seems to work for lists in the Main UI but not for Workspace. I was trying to get it to work for DLP Analyst Workspace, but only dsiplays 'Me' even with the filter_group role .... frustrating

We are using Utah, but it works in Vancouver, so worth testing in your own instance 

[John91]

Hi @GG-Amitola ,

Thank you for your reply.
It's nice to hear that!
I will test filter_group role in Vancouver instance (my PDI is still Utah so need an upgrade though)