How to measure value you are getting from ServiceNow

[britta]

Curious how much value you are getting from the ServiceNow platform?  Check out these guidelines to see how to get started.  

[Hendrik-Engler]

Great document but unfortunately some links are dead, e.g. the embedded link to the Top KPIs:

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/template/top-...