New Customer Onboarding Blog Series
If you are new to ServiceNow, you probably have lots of questions about onboarding and how to implement. Check out these blogs to help you with common questions and concerns that you might have.
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Some are thrilled to move to ServiceNow; others are not. Getting users to adopt a new platform can be a challenge. This step and the emotional aspects of change are often overlooked. Learn how to handle organizational change management and the conflicting responses around moving to a new platform?
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Of course, you need a plan for your ServiceNow implementation, but how do you get started? Learn how to incorporate project management principles into you planning without boiling the ocean.
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Data from your existing systems will no doubt be needed in ServiceNow. How do you manage data and make sure you don't fall prey to garbage in, garbage out? How do you avoid duplication? What are some best pratices for managing data?
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Who is going to do this implementation, and what skills and training do they need to have? Be mindful when you choose your project team; it's not just about who is available.
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There are some common mistakes that are made when migrating to a new platform. In a previous life, I reset a ServiceNow implementation that went sideways. Learn from my experience on how NOT to fall prey to known pitfalls.
6. Tell me a story -- Requirements gathering Part 1
It's always tempting to cut corners on some steps in a project because most incorrectly believe that development time is the most important part of an IT project. Actually, using time to get the requirements right is the best way to reduce development time and ensure that you have time for organizational change management, UAT, and training -- other tasks that often get under prioritized. In this blog, I go over some of the common approaches to requirements gathering and why they aren't effective.
7. Tell me a story -- Requirements gathering Part 2
In the second part of Tell me a story, I get into the nuts and bolts of HOW to do it, what stories and acceptance criteria should look like, and where do organizations try to take short cuts. I included links to helpful articles and checklists to help you get started. Creating detailed requirements with well written acceptance criteria are your best insurance to avoid defects. As always, spend the time up front to save time later!!
