2024 Q1 Operational Technology (OT) Implementation Best Practices webinar

[SNOWman2022]

On March 26^th and 27^th, continuing the quarterly series, the Product Success team hosted the Implementation Best Practices webinar for Operational Technology (OT) with a primary goal of sharing the best practices that we have learned along the way while working with customers and partners through various implementations.

Agenda for the presentation:

• Introductions
• OT Data Modeling
• Typical path to OT implementation
• CMDB Governance
• Q&A

Presenters:

• Ben Barker (Director, OB Product Management)
• Shankara Srikanth Chebolu (Principal Product Manager)
• Vishal Gawai (Director, Product Success)

Webinar recording:

Webinar presentation deck (PDF):

(See attached PDF)

Links to Documentation:

• Learning Path​
• Operational Technology (OT) for Implementers - https://nowlearning.servicenow.com/lxp?id=learning_path_prev&path_id=07c8b6e21b7b3010fa29ebd7b04bcbb...  ​
• Operational Technology Management Accreditation Exam - https://nowlearning.servicenow.com/lxp/en/operational-technology/exam-operational-technology-managem...
• Website​
• servicenow.com/products/operational-technology-management.html​
• Documentation
• servicenow.com/products/operational-technology-management.html​
• Available SGCs for OT: https://store.servicenow.com/sn_appstore_store.do#!/store/search?q=%2522operational%2520technology%2522&listingtype=allintegrations ​
• OT CSDM https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/csdm-implementation/concept/ot-use-case-product-view.html ​
• OT Docs main page https://docs.servicenow.com/bundle/washingtondc-operational-technology/page/product/operational-technology-management/concept/operational-technology-overview.html