I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Operational Technol...
Hi all - Hope everyone is doing good. I am writing to check on the approach taken to perform a wall to wall inventory for a plant. Following the below suggested model , how do you get the devices from Level 0 to Level 2 into your CMDB ? I would thin...
How do I configure the Service Graph Connector Integration for Claroty CTD Current Version: 2.1.5 Sample CTD Site to Monitor: Triton Sample OT Devices in CTD Site to Monitor: GE1 PLC Device, XXX.XX.XX.250 @ 9C:EB:E8:2D:73:81 Endpoint Device, SIMATI...
ServiceNow Operational Technology Management on the Now Platform Zurich release ServiceNow is transforming industrial operations by harnessing AI in operational technology management. Purpose-built on a unified and trusted AI platform, our solutio...
Discover the latest operational technology management features in the Zurich release, covering Operational Technology Visibility and Operational Technology Service Management. Join our ServiceNow experts as they provide live walkthroughs of each n...
Hello AllNotification Preferences Still Visible After Disabling system property 'glide.notification.preference.ui.enabled'I do not want to edit the widget but is there any other OOB property controlling this?
On June 24th, & 25th, the Operational Technology Product Management teams hosted a technical implementation bootcamp focusing on new capabilities introduced in Q1 & Q2 2025. These sessions included training designed for implementors, along with pre...
Hi, Anyone using standard change and willing to share their experience? I understand there is Standard Change in ITSM out of the box, but not available in OTSM. Thanks!-tom
Hi There, We have requirement were we have to restrict creation of requests if the quota is not available while user is ordering multiple items through cart checkout option. From single item we are able to create restriction and it is working fine.Bu...
Can the Operational Technology Modules and Plugins (OTM, OTSM, OT Discovery, etc...) be added to the default builds in the ServiceNow Developer Instances? I tried to use the Update Sets that were mentioned in the forums, but this did not capture the...
Hello all, I have just finished the OT implementer path and I was wondering if there is any OT book in the Inkling library. I'm afraid I can't find anything related there. Any ideas? Many thanks! Angel
whenever I'm trying to make fields mandatory using UI policies or client scripts in the respective state, fields are making mandatory but the thing is on the activity Mark Complete button or Update button is not working because on the form mandatory ...
I'm exploring OT asset management in my PDI and unfortunaterly unable to locate the com.sn_otam plugin in the list of available plugins. Any hints? It's available in SN Store for purchase, but not available for testing in my PDI.
