What’s New for Washington D.C.?
Bridging the Future of Operational Technology with Knowledge Management
The latest Washington release heralds a transformative leap for ServiceNow's Operational Technology Management (OTM), equipping industries with capabilities to innovate, secure, and streamline their operational landscapes.
Operational Technology Service Management (OTSM) Enhanced with Knowledge Management - In today's complex industrial landscape, the value of information has never been higher. As we forge ahead into an increasingly data-driven era, the Washington release introduces pivotal enhancements to Operational Technology Knowledge Management, laying the groundwork for unparalleled operational insight and control.
The Evolution of Knowledge on the Factory Floor -
Within the intricate fabric of modern industrial operations lies a common thread: the need for accessible, accurate, and actionable knowledge. The OT field is buzzing with activity, where even the smallest process adjustments can lead to significant shifts in productivity and safety.
With the Washington release, we've honed our focus on supercharging the Knowledge Management feature, pivotal for any OT framework. This involves streamlining the information dissemination process, securing sensitive data, and empowering decision-makers with the right information at the right time.
Introducing the Next Level of OT Knowledge Management:
- Seamless Article Integration:
Enhance documentation flow with structured templates for knowledge articles, ensuring consistency and regulatory compliance across your OT knowledge base.
- Multi-Lingual Access:
Implement a knowledge base that speaks every operator's language, breaking down communication barriers and fostering an inclusive working environment.
- Scoped Knowledge Domains:
Introducing scoped knowledge bases for sensitive operational content, we ensure that proprietary and confidential information remains protected, while still accessible to those who need it.
- Machine Learning for Data Excellence:
Leverage advanced machine learning algorithms to unearth and bridge knowledge gaps, proactively enhancing the quality and governance of your OT knowledge repository.
- A Unified Approach to OT Knowledge:
Integrate knowledge seamlessly into the operational workflow, enabling quick retrieval and application of insights to drive smarter, faster decision-making on the factory floor.
Key Benefits & Takeaways -
- Risk Reduction :
Equip your teams with the knowledge to mitigate potential operational risks before they manifest into more significant issues.
- Operational Synchronization :
Bring IT and OT together, creating a cohesive knowledge ecosystem that unifies processes and aligns strategies.
- Assurance of Excellence :
Foster a culture of quality with comprehensive knowledge management, ensuring that every action taken is informed and intentional.
Looking Towards the Horizon -
Understanding the dynamic and evolving needs of the OT landscape, we have crafted these enhancements to be adaptable, scalable, and ready to face the future's challenges.. The comprehensive suite now boasts integrated Knowledge Management functionalities, setting a new standard for operational efficiency and information accessibility. This integration empowers teams to document, share, and leverage critical operational insights seamlessly, fostering a culture of continuous improvement and collaboration.
To learn more about these new capabilities and the Operational Technology Management solution, please refer to our Washington documentation and release notes here.
Please contribute your questions, ideas, and challenges to the community, fostering an active and dynamic environment around the Operational Technology Management solution.
