ServiceNow® Operational Management is essential to confidently secure and manage an organization’s industrial digital estate. OT management solutions enable organizations to focus on driving growth and innovation while upholding the critical values of gaining visibility, reducing cyber risk, and minimizing downtime.
In the ServiceNow Platform® Yokohama release, we are excited to introduce four new major innovations to improve the management of OT assets, offering enhanced visibility and contextual insights into the OT environment. These new features are:
Operational Technology Asset Management
- Unified OT workspace for industrial and hardware assets
- Firmware management
- Firmware content library and normalization
Each of these innovations represents unique features designed to elevate the user experience in managing and securing their OT environment.
OT Asset Management
Unified OT workspace for industrial and hardware assets
Organizations lacking a unified workspace and workflow solution often results in inefficiencies, downtime risks, and limited visibility into the asset lifecycle, resulting in operational bottlenecks and increased costs.
ServiceNow’s unified OT workspace for industrial and hardware assets offers an innovative solution by providing a single integrated interface to manage OT assets. This unified view boosts visibility and control over the entire asset lifecycle, reducing costs, informing decisions, and enhancing operational efficiency.
Firmware management
Users often struggle with managing firmware across diverse operational technology assets due to the complexity of handling different versions and ensuring security and compliance. A streamlined solution is essential for maintaining visibility and control over assets, reducing the risk to systems.
Firmware management automates the ingestion of data from third-party discovery tools to identify devices and parse firmware models, providing users with a comprehensive view of their assets. By normalizing data with a curated content library, users can create actionable profiles for secure and compliant firmware management.
Firmware content library and normalization
The absence of a centralized system for creating and organizing custom firmware models can lead to inconsistencies in classification, grouping, and linking firmware to the appropriate codes and identifiers.
ServiceNow’s firmware content library and normalization provide users with the ability to create custom firmware models tailored to their OT assets. By assigning unique codes and linking firmware to identifiers, users can efficiently classify and organize firmware to reduce risks and operational disruptions in their OT environment.
Next Steps
ServiceNow’s Operational Technology Management on the Now Platform Yokohama release provides essential features for organizations to enhance the visibility and management of their OT assets. By improving operational efficiency, minimizing risks, and maximizing reliability in the OT environment, organizations can focus on driving growth and innovation.
Curious to learn more? Check out the Yokohama release notes to learn about the other features and enhancements for this release.
