Best way to bulk import 100's of KB articles

[Donna12]

What is the best way to bulk import 100's of KB articles that may have attachements.  Thanks

[Chaitanya ILCR]

Hi @Donna12 ,

from one instance other? then export them as an xmls and import them

else check this one out

Bulk import Knowledge Articles - Publish and Trans... - ServiceNow Community

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Donna12]

How to export in bulk to xmls?

[Donna12]

I was given a 2 gig html file.  Someone else, not here, somehow imported them that way.

[siddharthmi]

use Easy Import, Import Sets, or the API... here's what you can do... 

1. Easy Import (using an Excel template): This is pretty straightforward. You'd export a template from ServiceNow, fill it out with your article content, and then upload it back. Attachments often get handled quite well this way.

2. Import Sets: This is a more robust option if your data is a bit more complex or coming from various sources. It gives you more control over how the data maps into ServiceNow.

3. Using the API: For really large-scale, automated migrations, diving into ServiceNow's REST API, especially the attachment API, is the most powerful method.

Just keep in mind that images or files embedded within your articles will generally be converted into actual attachments in ServiceNow and then referenced within the article text. And, it's always a good idea to test with a small batch first!

Quick note: Ensure your ServiceNow instance's maximum attachment size property (com.glide.attachment.max_size) is configured appropriately for your files.

Hope that helps you get started!