need to update the existed form ticket variable earlier it one of the variable type is refrence later it got update to single select as the result the value of the variable change to sys_id. So now the task is to convert the sys_id into name. it only...
Hi,I'm using the ootb Service Graph Connector for Operational Technology (Excel) with the same import file. In Washington DC all assets load as expected, PLC's are in the correct tables. Attributes fields contain data as well "OT display name", "OT d...
As you can see below image impacted Equipment Model Entity is a related list and if we click on Add Option I can able to see few columns which are Name, Manufacturer, location, Description, Class columns. How do I modify the columns. Could someone su...
After Installed the OT change Management plugin, On the Advanced OT Change playbook we can see end connectors are missing for the 2 activities. when we are trying to connect them and saving then a info message came and it's saying that all missing c...
I cannot able to create a new OT Change request even after I do have sn_ot_change_write role. I verified acl's as well.
On the OT Change Models playbook form, Mark Complete and Update buttons are not working. could someone help me why is that not working and the resolution. @Chuck Tomasi @Ankur Bawiskar
I cannot able to create a new OT change request form. Whenever I'm trying to create a new OT change request irrespective of change model it's showing as a no record found. Could someone help me why it's howing like that. I even verify the OT change M...
Hello. Did any one implemented OT as a fresh OOTB module?I'm new in that. Is there any workbook to work with customer?I found only 2 docs in nowcreate. Kind a roadmap would be gr8 to start with like:- where to start- what to check first on a customer...
Hi,I would like to link a OT Asset for example a PLC to a specific area in a site. OOTB you can link it to the Site but how to link one or even more level deeper looking at the Equipment model template (attached)?
Hi, Is there a list of integrations and partnerships for Service Now OT Management. Thanks in advance.
The 'Equipment model entity' filed on the OT Incident form and OT Change form references the 'cmdb_ci_service' table. Reference qualifier in the Dictionary Override says: javascript: 'sys_class_name=cmdb_ci_ot_isa_entity^ref_cmdb_ci_ot_isa_enti...
Hello, 1.) Does the OT (Operational Technology) product include EAM (Enterprise Asset Management)? (I have not seen consistent documentation on this.) 2) Does the OT product support Engineering Management (Design Management, Engineering Change Manage...
