No record is found is displaying whenever I'm trying to create a new OT change request

[Sanjay Kumar10]

I cannot able to create a new OT change request form. Whenever I'm trying to create a new OT change request irrespective of change model it's showing as a no record found. Could someone help me why it's howing like that. I even verify the OT change Models OT change Processes.

below is the screenshot of an error.

[RobbyR]

Hi Sanjay,

Could you detail the version of SN and OTSM?

[Sanjay Kumar10]

ServiceNow Version is Xanadu and OTCM is 2.0.1

[RobbyR]

Thanks! You can try to update OTCM to 2.0.2. That's what I am running on my instance and wasn't able to replicate that issue. That may have some impact.  If not, please create a support ticket to resolve this.