How to create Performance Analytics

[nandini29]

Hello
I am new to performance analytics can you guide me on this below requirement
How to create a dashboard using Performance analytics which satisfies below requirement

Incidents + tasked opened
Incidents + tasked closed
The Rough FCR = Total Inc+Tasks closed divided by total Inc+Tasks opened. Then multiply by 100 to get proper %

Thanks
Nandini

[AndersBGS]

Hi @nandini29 ,

Have you taken the on-demand training to understand the basics?

[nandini29]

Hi @AndersBGS Thank you for your response, I have some knowledge on PA

For the above requirement 
I have created 4 automated indicator's 1.Inc opened 2.Inc closed 3.Tasks opened 4.Task closed and I have created formular indicator like below

(([[INC Closed]]+[[Tasks Closed]])/([[INC Opened]]+[[Tasks Opened]]))*100

I have created jobs for each indicator and executed them. When I am opening score for indicator I am not sure the data is fetching correctly

Like this I created all 4 indicators with indicator source

Job for the indicator

score for the indicator getting same number for all days

Formula indicator

so, I have shared the example for one automated indicator I am not sure why score for the indicator is same for all days and I try to create breakdowns for the indicator's also, but I am not sure.
How to get score for indicator correctly?
How to create proper breakdown's for indicators?
At last, how to show the result in dashboard?

Thanks,
Nandini

[AndersBGS]

Hi @nandini29 ,

The reason that indicator is same for all days is, that you have created a historical data collection, but not limited your filters. So basically, when you have state is "new, in progress, pending", ServiceNow doesn't know what the state were in previous days, hence it will just state that it has been the same as the day of the historical data collection.

[nandini29]

Hi @AndersBGS Thank you so much for your response.
The requirement is for all type of incidents (open and closed) so how can we resolve the issue to get proper score for the indicator that satisfies the requirements
Could you please provide the solution for this
Regards
Nandini