Hello! I need assistance in categorizing individuals based on their specialized community of practice for a report. Specifically, in my work group, we have Team A and Team B. Team A comprises individuals specializing in Network Security, while Team B...
Hi,I am trying to create PA widget to show number of incidents assigned to a groups, number of incidents assigned to agents and %of assigned to agent vs assigned to group. Is it possible to show this in one visualization? Or I need 3 separate breakdo...
Hi Everyone,I am new to Performance Analytics and am seeking assistance in creating an indicator that displays all application services and their respective availability based on outages. For instance, if there was an outage last month for Azure last...
I am trying to increase the rows per page in the data visualization reports in Performance Analytics.The option are : 5,20,50,100I want to have more that 100, since when I export the result only the rows in the first page are being exported. I tried ...
When creating an one color chart the set color is default set to the default color. I was wondering if it's possible to change this default color to an own made color definition? Or is the only option to change the color of the default color definiti...
Hi,I have created am indicator and I need to show all the results where breach time is less than 24 hours from now. When I am giving that condition in the indicator it is not showing any result. However when I am giving the below condition it is gi...
Hello, Looking for some suggestions and possible some guidance on a recent type of Report requested. A request came to our team to build out a report that would showcase the number of tickets on daily/weekly/monthly chart over a given time frame. ...
Hello,We are starting with Performance Analytics Implementation where i need to install the plugin in dev for PA.when i am searching for the plugins I am getting 2 plugin names which making me confuse. Can anyone please help me with the correct plugi...
How do you determine when 'Show Records' is being used in the Analytics Hub for a particular Automated Indicator? I'd like to provide information to Leadership that the 'Collect Records' should be turned off on some Automated Indicators. For a lot of...
Hi community, Currently I'm trying to incorporate our Monthly TTR of normal reporting to Performance Analytics. As shown below I have mirrored all conditions of the reports to Performance Analytics except for 'trend by'. Does anyone have an idea wher...
Hello community, Is it okay for people to construct performance analytics in ServiceNow Production instance without needing to go to DEV Instance?
Hello PA Community, I'm having trouble transferring Update Sets from DEV to UAT that includes the Performnace Analytics dashboard I'm doing. Basically, after we commit and retrieve in UAT, the dashboard does not capture the widgets which gives blank...
Hello Guys, One of my clients has come up with a requirement for the Performance Analytics Widget. The Widget should display the weekly average for the Quarter to date. Let me explain this in detail. Current Widget: The above is a List type Widget a...
We are receiving many errors under system logs>error Error while parsing hop token. : java.text.ParseException: Invalid serialized unsecured/JWS/JWE object: Missing part delimiters: com.nimbusds.jose.JOSEObject.split(JOSEObject.java:226)com.nimbusds...
Data source : Incident Table July 28th the team has 40 tickets as backlogJuly 29th the team has 30 tickets as backlogJuly 30th the team has 10 ticket as backlog How do we store the information for the past, present data in the same report Currently w...
