Issue while moving the dashboard to different instance

[Anirudh29]

Hi All,

I have a dashboard issue. This is not a PA dashboard, a normal ITSM one. 

Even though i have captured the dashboard tabs, portal pages and used the Unload dashboard from dashboard properties to capture in the update set, while moving the code to the other environment i am getting errors like sys_portal missing, widget missing , page missing. And if i give accept remote update and see the dashboard, only the tab which i created is there and reports which i created is not there.

What could be the reason for this? Any solution will be highly appreciated. 


Thanks, 
Anirudhron

#servicenow #ITSM #performanceanalytics #developer #updateset

[garimakharb]

Hi @Anirudh29  

I have faced the same issue.. few time ago... The reports you created are already available in the instance, but they don’t automatically show up on the dashboard again. You just need to go to your dashboard, drag and drop those reports back onto it, and they’ll be visible. You can try this and update me on this thread .

[Anirudh29]

Hi @garimakharb 

Thanks for the reply, this is the approach am followings as of now in lower environments, but this would not be the best practice when we move to higher environments. Is there any other way where we can capture everything and just move so that we dont need to do this drag & drop

[ManjushaJ]

Hi @Anirudh29 ,

Dashboard issues often arise because reports, widgets, and portal pages aren't included in the update set. While drag-and-drop works in lower environments, it's not ideal for higher environments. Consider these solutions:

• Update Set with Dependencies: Manually add sys_portal, sp_page, sp_widget, and sys_report to the update set.

• XML Export/Import: Export the dashboard and all related records, then import them into the target instance.

• Scoped App: Package dashboards, widgets, and reports into a scoped app for one-step deployment.

This approach ensures all components move together, avoiding manual adjustments.

[Bhuvan]

@Anirudh29 

Try this method and it should work

https://www.servicenow.com/community/performance-analytics-blog/migrating-dashboards-and-reports-via...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan